Representative, Customer Service I - Chicago, United States - AbbVie

Description

Representative, Customer Service ICAROUSEL_PARAGRAPH* Lake County, United States of America

• Supply Chain & Materials Management
• Abbvie
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• Job Description
  About AbbVieAbbVies mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.

We strive to have a remarkable impact on peoples lives across several key therapeutic areas:

immunology, oncology, neuroscience, eye care, virology, womens health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

For more information about AbbVie, please visit us at . Follow @abbvie on , , , and .

• Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
• Serve as the customers advocate and liaison to quickly and fairly resolve service problems for customers.
• Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
• Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
• Process and satisfactorily close customer inquiries within designated time-frame.
• Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
• Implement specific sales promotional strategies and programs as directed by sales management.
• Provide contract/list prices to customers.
  Qualifications High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
• Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
• Proven demonstrated analytical and problem solving skills
  Significant Work ActivitiesN/A
  TravelNo
  Job TypeExperienced
  ScheduleFull-time
  Job Level CodeIC
  Equal Employment OpportunityAt AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.

  As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

  
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