- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Supervise the Guest Service Agents.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
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Guest Room Attendant @ The Westin Huntsville
2 weeks ago
Crescent Services Huntsville, United States· •Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming · •Change and replenish bed linens, towels and guest amenities, as needed · •Perform deep cleaning tasks, as needed · •Stock, maintain and transport houseke ...
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Pool Bartender
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The Westin Huntsville Huntsville, United States Part timeWestin Huntsville is looking for an outgoing and engaging bartender for the pool bar. If you're passionate about delivering great service and have previous bartending experience apply todayRequired Skills & Abilities:-At least one (1) year of bartending experience required · -Fle ...
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Room Service Server
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The Westin Huntsville Huntsville, United States Full timeWestin Huntsville is looking for a friendly and outgoing server for overnight room service. If you have high integrity, are self motivated and have a strong ability to take initiative, submit your resume Required Skills and Abilities:-Previous restaurant serving experience requir ...
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Complex Director of People
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The Westin Huntsville Huntsville, United States Full timeThe Westin & Element Huntsville is looking for collaborative, knowledgeable, engaged Complex Director of People & Culture We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we wil ...
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AM Line Cook
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The Westin Huntsville Huntsville, United States Full timeWestin Huntsville is looking for people that are passionate about delivering great service. If you have previous line cook experience, and want to work with a highly energetic Executive Chef, submit your resume todayRequired Skills & Abilities:-At least two (2) years from scratch ...
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Housekeeping Floor Houseperson
1 month ago
The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. · Empty room attendant carts of soiled linen and trash. · Assist when required, to strip rooms of soiled linens. · Clean and remov ...
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Lobby & Public Attendant (PM)
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The Westin Huntsville Huntsville, United States Full timeThoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents. · Thoroughly dust all furni ...
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Banquet Bartender
1 month ago
The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:. Set up bar(s) in function area(s) according to standard policies and guest request. · . Make and serve drinks to guests, following all hotel, state, and federal laws and/or policies. · . Remove all trash and/or empty glasses from public areas. · . Breakd ...
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Restaurant Hostess
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The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. · Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. · Maintain proper set-up of ...
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The Westin Huntsville Huntsville, United States Full time· Job Details · Description · Essential Functions: · Post City Ledger payments daily. · Process any returned checks through City Ledger and complete check requisition to reimburse bank. · Clear sale and Promotion accounts daily. · Print all required reports, as determined by the ...
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Guest Room Attendant
1 month ago
The Westin Huntsville Huntsville, United States Full timeClean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming · Change and replenish bed linens, towels and guest amenities, as needed · Perform deep cleaning tasks, as needed · Stock, maintain and transport housekeeping supp ...
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Housekeeping Room Inspector
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The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:Inspect for clean bathtub, toilet, sink, walls, mirrors, tiles, counters, floor surfaces, etc. · Adhere to cleaning procedures and instructions for use of cleaning agents. · Inspect for proper bed making by Room Attendants. This will require lifting mattre ...
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Banquet Server
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The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:1. Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. · 2. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. · 3. Greet guests and respond to requests in ...
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Restaurant & Outlets Supervisor
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The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:. Monitor restaurant associates in their daily work tasks. Assisting staff as required. · . Supervise guest service in the restaurant and bar, assuring brand standards are upheld. · . Establish and re-inforce side work by restaurant staff, to confirm compl ...
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Room Service Server
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The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:1. Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. · 2. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sa ...
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Valet - Valet Driver
1 month ago
The Westin Huntsville Huntsville, United States Full timeESSENTIAL JOB FUNCTIONS:. Assist all guests with luggage, transporting luggage to and from guest room(s) as requested by guest. · . Explain all hotel facilities to arriving guests, their locations in the hotel and hours of operation, to include fire exits and safety features of t ...
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Hospitality Attendant
1 month ago
The Westin Huntsville Huntsville, United States Full timeMeet and greet guests as they arrive and offer choice of seating in the dining area. · Assist guests with their food and beverage needs while in the dining area. · Maintain proper set-up of dining area. · Preparation of food according to Crescent/brand standards and ensuring pro ...
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Accounting Clerk
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Crescent Hotels & Resorts Huntsville, United StatesWestin-Element Huntsville employs people who genuinely care about delivering great guest service. If you're passionate about hospitality and want to work for a great hotel with awesome benefits, submit your resume today Required Skills and Abilities Accounting Clerk, Accounting, ...
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Part Time Room Service Server
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Crescent Hotels & Resorts Huntsville, United States Part timeWestin Huntsville is looking for an exceptionally friendly and enthusiastic server Room Service. If you're outgoing and enjoy engaging with guests, submit your resume to apply Required Skills and Abilities: -Previous restaurant serving experience re Room Service, Server, Part Tim ...
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Part Time Room Service Server
2 weeks ago
Crescent Services Huntsville, United States Part timeWestin Huntsville is looking for an exceptionally friendly and enthusiastic server Room Service. If you're outgoing and enjoy engaging with guests, submit your resume to apply · Required Skills and Abilities: · -Previous restaurant serving experience required · -Ability to comm ...
Front Desk Supervisor @ The Westin - Huntsville, United States - Crescent Services
Description
ESSENTIAL JOB FUNCTIONS:
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times. Can communicate well with guests.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)