line service agent - Fort Myers, FL, United States - Lee County Port Authority

Description

The Position

A Part-Time Line Service Agent with Base Operations at Page Field is trained to perform a variety of customer-oriented tasks while providing ground handling services for private and business aircraft at Page Field.

This position Receives direction from the Shift Lead, Line Service Supervisor, Customer Service Supervisor, General Manager or other higher level supervisory or management personnel within LCPA.

This is an entry level position with the possibility to progress to a Full-Time Line Service Agent.

General Description

• Effectively communicates with pilots and flight crew prior to performing general aircraft servicing.
• Coordinates the use and application of ground support equipment, general facilities, and maintenance duties.
• Operates fuel truck & performs fueling of fixed and rotor wing aircraft according to industry specifications and to Lee County Port Authority fuel program and procedures.
• Checks and adds proper oil/fluids in accordance with the specification of the aircraft as requested by the customer.
• Checks and adjusts tire pressure, performs lavatory service, and operates ground power units as requested.
• Provide aircraft servicing and courtesy assistance to airport users in accordance with established standards and procedures.
• Under supervision, performs and assists with towing of aircraft on the ramp to secure tie-down areas and ready ramp locations, and tows aircraft into and out of hangars using appropriate tug and tow bars for specific aircraft.
• Directs aircraft to proper parking areas and provides lead-in/lead-out marshaling assistance.
• Performs daily and monthly fuel truck, GSE and vehicle safety inspections. Ensures vehicles are in safe operating order and are running properly.
• Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.
• Assists with daily fuel farm inspections including performing pre-loading and quality control inspections. Performs accurate fuel quality control tasks and maintains error-free records.
• Conducts airfield material condition inspections and advises Shift Lead and/or Line Service Supervisor of all noted discrepancies. Responds to provide assistance with disabled aircraft on airfield and other airport emergencies as directed.
• Tops-off equipment fuel tanks and ensures ground service equipment is maintained, serviced and in safe operating condition.
• Remains current on recognizing General Aviation aircraft manufacturers' models and remains qualified on all aircraft ground handling procedures; reviews new and updated operational manuals for various aircraft to remain current on specifications and servicing requirements.
• Works cooperatively with Customer Service Representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.
• Greets flight crews, passengers and tenants in a friendly and welcoming manner.
• Displays a positive and professional attitude at all times while maintaining acceptable grooming standards and wearing the uniform with pride ensuring the highest level of safety, security and customer service is maintained at all times.

INCIDENTAL DUTIES

• Performs a variety of minor building maintenance upkeep tasks such as restroom cleaning, attendance to spills inside/outside the FBO, and other general cleanliness duties as needed.
• Assists maintenance staff with tasks such as mowing, string trimming, painting, or other similar tasks during non-seasonal times as staffing allows.
• Maintains currency on essential authority communications by monitoring email daily & responding as required.
• Position requires individual to work varying shifts including days, nights, weekends, holidays and on-call scheduling as necessary. Schedule restrictions may apply during seasonal timeframes.
• Position requires individual to effectively use his/her time while working as scheduled.
• Performs other duties as required.

KNOWLEDGE, SKILLS & ABILITIES

• Basic knowledge of general aviation aircraft and different types of aviation fuel highly desirable.
• Must possess above average customer service skills and have the ability to effectively communicate with others at all times.
• Must know airport layout & technical details within 120 days of hire.
• Must successfully complete the Page Field Movement Area Driver Course written and practical tests within 180 days of hire.
• Must achieve NATA Safety 1st Certification within 10 months of hire.
• Must successfully complete annual recurrent training examination with a score of 90 or higher.
• Ability to read, understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to handle and resolve challenges involving unusual situations in a professional manner.
• Ability to perform job duties while being exposed to working near moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions including extreme heat; risk of electrical shock, flammables and vibration and loud noise levels within the work environment.
• Must meet the physical ability requirements to lift and carry 30 pounds, and occasionally lift and/or move up to 100 pounds, stand, walk, sit, stoop, crawl, kneel, crouch, hear, reach, climb or balance. Specific vision abilities to include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Must be able to safely operate a fire extinguisher, tow tugs and tow equipment, various hand tools, radios, ground power units, fuel pumping systems, fuel trucks and other vehicles.
• Must be able to communicate clearly on a two-way radio.
• Must have basic working knowledge of personal computers.

Minimum Requirements


TRAINING AND EXPERIENCE:
High school diploma or general education degree (GED) is required. A minimum of one year work experience in related aviation or customer service experience preferred. Any combination of education and experience, which demonstrates the ability to perform duties effectively, may be substituted.


LICENSES AND CERTIFICATIONS:

• Possession of valid Florida driver's license is required.
• Must maintain a valid State of Florida driver's license or possess a valid out of state driver's license with the ability to obtain the State of Florida driver's license within 30 days of employment.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

Lee County Port Authority personnel are designated by Tier levels and may be called upon to assist with an emergency or unforeseen event at any time.

Employees may be called upon to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.

Other