Technical Support - Phoenix, AZ, United States - TEKsystems
Description
Description:
Job Description
Work Location/Schedule
• This is an AZ based work from home position. You must live in AZ to be considered for the role.
• The department is open 24x7, a schedule will be discussed during the interview.
Job Purpose
Provides service desk property management systems technical support by applying basic understanding of computer systems, products and services. Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.
Skills:
Technical support, Troubleshooting, Support, Windows, lan wan, configuration, installation, microsoft suite, Help desk, Help desk support, Property management systems, Customer service experience, jira
Top Skills Details:
Technical support,Troubleshooting,Support,Windows,lan wan,configuration,installation,microsoft suite,Help desk,Help desk support,Property management systems,Customer service experience,jira
Additional Skills & Qualifications:
Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations. Supports business operations by providing technical support and delivering reliable high performance applications and technical services. Monitors and controls systems, applications or equipment. Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures. Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines. Takes the necessary steps to recognize, research, isolate and resolve problems. Escalates more complex problems as appropriate. Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems. Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log. Provides accurate accountability and shift transition. May provide proper tape validation for back-ups and offsite storage rotation by monitoring tape library activities for all systems. Protects the Company by handling business sensitive information with appropriate confidentiality.
Experience/Education/Skills
• Minimum 24 + months related experience IT service desk support.
• Proven customer service experience.
• High School degree or equivalent certification.
• College level course work in Computer Science, Data Processing or related field a plus.
• Basic proficiency in Microsoft Office Suite.
• May require intermediate proficiency in a particular application or applications.
• May require technical skills in any combination of the following areas: Networks transmitting Voice/Data/Fax and LAN/WAN communications.
• May require familiarity with telecommunications, PC, mainframe or other information systems equipmen
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.