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  • Event Technical Services Specialist - Hershey - AEG

    AEG
    AEG Hershey

    2 weeks ago

    Default job background
    Description

    About Hershey Entertainment & Resorts

    Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more.

    Our Values

    We share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values:

    • Devoted to the Legacy
    • Selfless Spirit of Service
    • Team Focused
    • Respectful of Others

    Event Technology Services Specialist Job Description

    The Event Technology Services Specialist is responsible for supporting, deploying, and removing the technology for Hersheypark, Hersheypark Stadium, Giant Center, and other scheduled events around the Entertainment Complex and Resort properties.

    Duties and Responsibilities

    • Equipment Tracking: Track the movement of equipment in and out of storage to ensure proper stock levels for requests by users.
    • On-Site Support: Respond to and restore escalated user issues in accordance with Service Level Agreements.
    • Purchase Processing: Receive and process purchases into our procurement system for new hardware and software.
    • Endpoint Management: Utilize the Endpoint Management system to reimage equipment, manage mobile devices, update software, and track hardware.
    • Hardware and Software Research: Research and provide hardware and software quotes as necessary to fulfill user requests.
    • Project Assistance: Serve as a technical resource for various projects that require help from the Event Technology Services team.
    • Policies and Procedures: Follow, learn, and update the Event Technology Services policies, procedures, and standards.
    • Annual PC Replacement: Assist with annual PC replacement and hardware refreshes.
    • Other Duties: Perform other duties as assigned.

    Qualifications

    • Experience: Minimum of 1 year of related experience.
    • Age: 18 years of age or older.
    • Certifications: Microsoft Certified Associate in Modern Desktop Administration or ITIL Foundation v4.0 or CompTia A+ (desired)
    • Licenses: Must have a valid Driver's License.
    • Education: Associate's degree - Information Management, Information Systems, Information Technology.

    Knowledge, Skills, and Abilities

    • Microsoft Office: Skilled in the use of Microsoft Office applications, including Excel and Word.
    • Attention to Detail: Proficient working with details on a daily basis for prolonged periods of time.
    • Operating Systems: Knowledgeable in Windows OS, MacOS, iOS, and Android operating systems.
    • Adaptability: Willingness to adapt to an ever-changing environment.

    Job Demands

    • Climbing: Climbing ladders occasional (< 33%).
    • Reaching: Reaching forward occasional (< 33%).
    • Climbing Stairs: Climbing stairs occasional (< 33%) (ft maximum height).
    • Lifting: Lifting occasional (< 33%) (50lbs maximum weight).
    • Reaching Overhead: Reaching overhead occasional (< 33%).
    • Finger Dexterity: Finger dexterity occasional (< 33%).
    • Hand/Eye Coordination: Hand/eye coordination occasional (< 33%).
    • Stooping: Stooping occasional (< 33%).
    • Bending: Bending occasional (< 33%).
    • Sitting: Sitting occasional (< 33%).
    • Standing: Standing occasional (< 33%).
    • Walking: Walking frequent (34-66%).

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