SOC Operator - Mountain View, United States - Command Security Services LP

Description

COMMAND SECURITY SERVICES IS A LEADING SECURITY PROVIDER AT MULTIPLE LOCATIONS THROUGHOUT THE MOUNTAIN VIEW, CA AREA.

WHY WORK FOR COMMAND SECURITY SERVICES, LP?

WE FOSTER AN ENVIRONMENT WHERE SECURITY OFFICERS ARE MORE THAN JUST EMPLOYEES. SECURITY OFFICERS ARE PART OF THE TEAM

PROMOTIONS FROM WITHINRECRUITMENT BONUSESANNUAL PERFORMANCE-BASED RAISESPROVIDED TRAINING AND ENCOURAGED ADVANCEMENTMULTIPLE POSITIONS AND SHIFTS AVAILABLEADDITIONAL SITE BENEFITS

Join our team as an Operations Center Operator and be part of one of the world's most exciting companies. Our primary office/base is in Mountain View, where you'll play a crucial role in helping employees and clients. We thrive on problem-solving and managing various situations, ensuring the safety and well-being of our modern client campuses. Our team collaborates with security teams, law enforcement, and employees, providing concierge-level support in a dynamic environment. If you're ready to take responsibility, think on your feet, and grow with us, apply today

Grave Shit Differential +$2.00/hour

Location: Mountain View (Primary)

Client Perks Included

Specific Duties and Responsibilities:

• Provide exceptional customer service to the client, its associates, and facilities personnel.
• Proactively monitor CCTV cameras and security systems to ensure safety, compliance, and business operations requirements.
• Continuously monitor the environment, analyze risk, and provide situational awareness to the organization. Performs risk assessments, team member escorts, and emergency response.
• Liaise with local law enforcement and other first responders during incidents and provide incident notification during events.
• Generate work orders for maintenance and safety concerns, including fires, evacuations, hazardous situations, and facility-related events.
• Offer friendly assistance to client personnel.
• Respond promptly to all requests for assistance from Supervisors or clients.
• Ensure all individuals on company property have proper company-issued identification.
• Maintain concise and complete daily administrative documentation.
• Ensure assigned equipment is functional and presentable.
• Perform other related duties as required.
• Work with leadership to identify process and quality improvements and productivity.

• Minimum of 1 year of Security Operations Center (S.O.C.) experience.
• Ability to conduct investigations.
• Reliability and outstanding customer service skills.
• High school diploma or G.E.D.
• Strong computer, administrative, and report-writing skills.
• Capacity to work with minimal supervision.
• Ability to handle stressful situations and emergencies, with the judgment to evaluate seriousness and promptly notify emergency services when necessary.
• Proficiency in reading, writing, and speaking English.
• Some posts may require the ability to sit, stand for extended periods, and climb stairs.
• Must be available to work day and/or swing shift, Monday through Friday.

• Starting pay is $25.75/hr
• Night Shift Differenttial
• Eligibility for annual merit pay increases based on performance
• Health insurance coverage options & Paid Time Off (30+ hours)
• 401k Retirement Savings Plan with company match
• Travel Incentive/Compensation (when traveling to San Francisco)