- Respond to customer inquiries by phone and email
- Address customer concerns/complaints regarding billing, shipping and damage/incorrect items received
- Process returns by attaining a return authorization for customer and upon receipt of product issue credit to customer
- Assist customers in locating product
- Register customers on site; send welcome email upon completion of registration
- Process order fulfillment for unfilled orders
- Create/Receive Purchase Orders for AP vendors
- Other job duties as assigned
- High school diploma required with computer proficiency in Microsoft Office Programs
- Customer service experience required
- Customer service in an Ecommerce environment preferred
- Professional telephone and office etiquette
- Excellent customer service skills required
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Customer Service Representative - Houston, United States - Family Connect
Description
Organization: South Texas Lighthouse for the Blind
Posted: 2021/03/22
POSITION SUMMARY:
Provide customer service support to customers by continually processing customer orders and payments, processing returns and credits and responding to customer inquires.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
EDUCATION/EXPERIENCE:
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic.
Contact:
Name: Teresa Behrens
Phone Number:
E-mail:
URL:
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