- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Complete return transactions with 100% accuracy.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Management reserves the right to modify, change or delete duties assigned.
- Must be at least 18 years old
- Must have a minimum of 6 months of customer service experience in a fast-paced environment
- Must have reliable transportation to and from work
- Must have a valid driver's license
- Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years
- No drug, alcohol related violations in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Seasonal employees may work up to 150 days during a defined season. They must experience a 6 month break in service at the end of the season prior to working again as a seasonal or regular employee.
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Seasonal Return Agent - Syracuse, United States - Enterprise Rent-A-Car
Description
Enterprise Mobility has an exciting opportunity for a Seasonal Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Get on the fast track to a more rewarding career with Enterprise Mobility - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise Rent-a-Car, National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
This position's starting pay is $16.00/hr
Equal Opportunity Employer/Disability/Veterans
