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Lead Server - Naples, United States - AC Hotel Naples
AC Hotel Naples
Naples, United States
4 weeks ago
Description
National Base Salary Rate:
$ $16.00/hour
*Rate depends upon state/market
OTO Development is pleased to announce a wonderful opportunity for a
Lead Server .
What will you be doing most days?
Adhere to all sanitation, safety, and alcohol service protocol
Consistently hold a friendly, relaxing, and courteousness demeanor that makes guests feel comfortable to ensure satisfaction
Transmit orders to bar and kitchen by recording guests' choices and gives knowledgeable recommendations as necessary
Keep the kitchen staff informed on times, updates, or any changes that need to be made to guest's orders
Serve orders by picking up and delivering guests' choices from the kitchen/bar and deliver accompaniments and condiments as needed
Issue bills & collects payment; including room charges, credit card payments, or cash payments with the correct change returned
Assist other servers as needed
Ensure prompt, friendly service according to the restaurant guidelines
Direct overall activities and performance of front of house employees on a shift-by-shift basis
Promote an atmosphere of positive guest relations by handling guest complaints or concerns in a professional and timely manner
Maintain and inspect dining room area to ensure that health and safety regulations are adhered to at all times
Maintain restaurant cleanliness and organization
Oversee FOH daily staffing, ensuring that adequate staffing is maintained, and overtime minimized
Perform checkouts of food servers, ensuring that all tickets are accounted for, all comps have been signed, and the proper amount of cash and all credit card vouchers are obtained
Troubleshoot POS System glitches and/or outages
What are the requirements for this position?
You are a professional, motivated, and driven individual
You enjoy working with all types of people from all walks of life
You have the ability to multi-task and work in a fast-paced environment
You are familiar with taking orders from guests, serving food, clean-up and routine side-work, special event set up/service, and assistance with food preparation
You must be able to work nights and weekends
You are able stand and be one your feet for long periods of time and can lift and maneuver heavy trays
You have knowledge of basic Food & Beverage operations
You have strong interpersonal relations and leadership abilities. Exemplifies a passionate 'can do' attitude with natural leadership and motivational skills
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
About OTO
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S.
with brand partners:
Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC.
5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute.
We would love for you to join our teamOTO provides competitive pay and benefit programs, including
medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.