Server - Kapolei, United States - realjobshawaii

    realjobshawaii
    realjobshawaii Kapolei, United States

    1 month ago

    Default job background
    Full time
    Description

    Primary Responsibilities:

    • The Server is responsible for providing an interface with the guests and members at the restaurant, providing excellent customer service.
    • The Server's main responsibility is to ensure that each guest is greeted with a warm and friendly welcome.
    • The Server ensures that each guest's order is taken in a friendly and timely manner.
    • Ensures that guests receive their correct food and drink orders, answers inquiries relative to items on menu and otherwise attends to the needs of all guests and members.

    Essential Functions:

    Greeting Guests:

    • Welcomes and creates a warm, fun atmosphere for guests and coworkers.
    • Greets newly seated guests in a friendly and timely manner.
    • Takes drink orders at guest greeting, delivers beverages and offers appetizers.
    • Answers questions regarding food and drink items and their preparation. Informs guests of specials and menu changes.
    • Takes entree orders and repeats order to guest for verification before placing order.
    • Enters orders quickly and in proper sequence, using appropriate abbreviations and charges.

    Food Delivery and Order Management:

    • Runs food for guests in their section, as well as for any other section in the restaurant.
    • Checks back after delivery of food to ensure guest satisfaction.
    • Maintains clean service areas.
    • Maintains table appearance by pre bussing, checks drink levels, removes clutter and provides adequate napkins as needed.
    • Monitors guests' dining experience.
    • Responds promptly and courteously to any requests.
    • Communicates with the kitchen staff to insure any issues regarding food quality are addressed.
    • Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
    • Notifies bartender or manager on duty if a guest should not be served.
    • Presents check for payment and provides change in a timely manner.
    • Follows appropriate accounting procedures for closing checks.
    • Any discounts must be authorized by the Restaurant Manager and documented on the receipt.
    • Gives guests/members a warm farewell and invites them to return.

    Secondary Functions:

    • Performs side work at the start and end of each shift as assigned.
    • Performs all other duties and responsibilities in a timely manner in accordance with established company policies and procedures and as assigned by the Restaurant Manager.

    Knowledge,Skills, and Abilities:

    Education and/or Experience:

    • Requires a minimum of one-year previous food & beverage experience.
    • Requires previous cashiering experience.

    Mathematical Skills:

    • Solid knowledge of math and the ability to accurately make change from cash transactions.
    • Ability to balance transactions at the end of each shift.

    Other Skills, Knowledge and Abilities:

    • Must be able to operate point of sale system.
    • Ability to handle credit card transactions.
    • Maintains a favorable working relationship with all coworkers to foster and promote a cooperative and harmonious working climate to help keep high morale and productivity.
    • Requires ability to multitask.
    • Self-starter, self-motivated, adaptable, able to work with minimal direction in a high pressure environment.
    • Dresses according to dress code requirements, looking neat, clean and professional at all times.
    • Solid organizational and collaborative skills to work in a team environment.
    • A desire to learn and participate in the ongoing improvements and enhancement of the restaurant.

    Language Skills:

    • Must be able to communicate professionally and effectively verbally with guests, coworkers and manager.

    Working Conditions:

    Working Hours:

    • Full-time and Part-time positions available.

    Working Environment:

    • Work generally in an indoor setting.
    • Requires work in an environment with exposure to heat, moisture and cold.
    • Potential for superficial cuts and burns.

    Equipment Used:

    • POS System, Cashier

    Physical Demands:

    • Requires the ability to safely lift and maneuver trays of food and other items up to 50lbs.
    • Requires some bending, stretching and pulling in the course and scope of the work.
    • Must be able to stand and work during entire work shift (at least for 5 hours).

    Mental Demands:

    • Requires the ability to focus on multiple tasks simultaneously, work in a high paced, high-energy environment, with ongoing interruptions and ambient noise.