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  • Branch Manager - Tucson, AZ - Asset Living

    Asset Living
    Asset Living Tucson, AZ

    1 month ago

    Default job background
    Description

    At Asset Living, we foster thriving communities nationwide as a proven third-party management firm.

    With decades of experience, our organic growth from a small property management firm has driven us to become one of the most trusted allies in real estate.

    We are a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.

    Job Description:

    About Us

    Our portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

    As a dynamic team, we thrive on unity, unique talents, and a universal culture of winning. We believe in working together to achieve success.

    Award and Recognition

    We have been recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals.

    About the Job

    The Area Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor.

    You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management.

    As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset's policies and procedures, safety and fair housing guidelines, and liability concerns.

    Responsibilities:

    Personnel Management

    • Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
    • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
    • Complete weekly/daily office & maintenance staff schedules and assignments.
    • Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR, and terminate appropriately when necessary.
    • Promote harmony and quality job performance of staff through support and effective leadership.
    • Ensure staff compliance and consistency with Company policies and procedures.

    Financial Management

    • Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement.
    • Monitor all proposals and contracts for large projects at sites and check work in progress.
    • Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
    • Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices.
    • Ensure property closeout is completed on time and ownership financial reports are accurate.

    Strategic Leasing Management

    • Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
    • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
    • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
    • Effectively show, lease, and move in prospective residents.

    Administrative & Maintenance Management

    • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
    • Ensure proper response and handling of all property emergencies with staff, residents, buildings, etc.
    • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
    • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
    • Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
    • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e.,

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