Patient Retention Specialist - Birmingham, United States - ProHealth Home Health & Hospice

Description

Patient Retention Specialist

A professional who assists in the prevention of acute care hospitalization for patients who are identified as high risk for re-hospitalization.

Patient Retention Specialist will also assist the Director of Quality Assurance in obtaining records needed to complete ICD-10 coding.


Qualifications:

• Graduate of an approved school of professional nursing and currently licensed in the state(s) in which practicing;
• A qualified health care professional.
• Three to five (3-5) years of health care experience, preferred.
• One (1) year experience in home care, preferred.
• Ability to exercise initiative and independent judgment.
• Ability to work with individuals, to enlist cooperation of many people to perform/achieve a common goal.

Responsibilities:

• Understands and adheres to established Agency policies and procedures.
• Participates in studies and research and other administrative functions as assigned.
• Communicates with high-risk patients at identified timeframes.
• Notify Clinical Manager of any signs/symptoms or report of exacerbations for high-risk patients that may warrant a visit.
• Observes confidentiality and safeguards all patient related information.
• Accepts responsibility for regular attendance and punctuality; fulfills job related requirements without regard to time involved.
• Serves as a resource person to employees.
• Immediately reports any accident, incident, lost articles or unusual occurrence to the Director of Clinical Services/Clinical Manager.
• Attends pertinent continuing education programs other than routine in services and shares information with staff.
• Communicates with current/discharged patients to ensure that quality services were provided at identified timeframes.
• Obtains additional medical records for purposes of ICD-10 coding.
• Upload additional records to the EMR and notify appropriate staff.

Working Environment:
Works indoors in the home health office.


Jobe Relationships:

Supervised by:
Director of Quality Assurance


Workers Supervised:
None


Risk Exposure:
Low risk


Lifting Requirements:
Ability to perform the following tasks if necessary:

• Ability to participate in physical activity.
• Ability to work for extended period of time while sitting or standing and being involved in physical activity.
• Moderate lifting.
• Ability to do extensive bending, lifting and standing on a regular basis.

I have read the above job description and fully understand the conditions set forth therein, and if employed as Patient Retention Specialist, I will perform these duties to the best of my knowledge and ability.