Technical Service Specialist - Hartford - ABB

    ABB
    ABB Hartford

    3 hours ago

    Description
    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

    This Position reports to:
    Support Services Manager

    In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.

    Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise.

    You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.

    This position is Remote; however, the ideal candidate will live within a commutable distance to Richmond, VA.
    Key Responsibilities
    Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.

    Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.

    Manages customer relationships and maintains regular contact with key customers.

    Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.

    Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.

    Works to reduce cost and improves the quality of delivery of service and projects.

    Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.

    Travel to site up to 20% to assist in site escalations and training opportunities.

    Participate /Assist in training courses. This will be in both student and trainer situations.

    Qualifications

    Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).

    NETA Certification is preferred.

    NICET Certification is a plus.

    CompTIA Certification is desirable.

    Electrical License would be an advantage.

    Candidates must already have a work authorization that would permit them to work for ABB in the US.

    What's in it for you
    We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
    ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
    All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,


    race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

    For more information regarding your (EEO) rights as an applicant, please visit the following websites:


    an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

    - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

    Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

    You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Remote

    While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.


    ABB Benefit Summary for eligible US employees:
    [excludes ABB E-mobility, Athens union, Puerto Rico]
    Go to and click on \"Candidate/Guest\" to learn more
    Health, Life & Disability

    Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

    Choice between two dental plan options: Core and Core Plus

    Vision benefit

    Company paid life insurance (2X base pay)

    Company paid AD&D (1X base pay)

    Voluntary life and AD&D - 100% employee paid up to maximums

    Short Term Disability - up to 26 weeks - Company paid

    Long Term Disability - 60% of pay - Company paid.

    Ability to \"buy-up\" to 66 2/3% of pay.

    Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

    Parental Leave - up to 6 weeks

    Employee Assistance Program

    Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

    Employee discount program

    Retirement
    401k Savings Plan with Company Contributions

    Employee Stock Acquisition Plan (ESAP)

    Time off
    ABB provides 11 paid holidays.

    Vacation is provided based on years of service.

    More about us
    ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.

    The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

    The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

    The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

    Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
    #ABBCareers
    #RunwithABB
    #Runwhatrunstheworld
    We value people from different backgrounds. Could this be your story? Apply today or visit

    to read more about us and learn about the impact of our solutions across the globe

    PandoLogic Category:

    Customer Service, Keywords:
    Technical Support Representative, Location:Virginia Beach, VA-23454
  • Work in company

    Education Services Specialist

    Only for registered members

    The State of Connecticut, Office of Early Childhood (OEC) is accepting applications for an Education Services Specialist (40 Hour) in Hartford. The role involves expanding and enhancing early care and education programs funded by the OEC. · ...

    Hartford, CT

    16 hours ago

  • Work in company

    Education Services Specialist

    Only for registered members

    The State of Connecticut's Office of Early Childhood (OEC) is accepting applications for an Education Services Specialist in Hartford.What We Can Offer You · - Visit our State Employee Benefits Overview page, · - Professional growth and development opportunities, · - A healthy wo ...

    Hartford $103,210 - $137,955 (USD)

    1 day ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are looking for a professional and positive team player to join our Customer Service Center as a Customer Service Specialist. · ...

    Newtown, CT

    1 month ago

  • Work in company

    Education Services Specialist

    Only for registered members

    The State of Connecticut, Office of Early Childhood (OEC) is accepting applications for an Education Services Specialist (40 Hour) in Hartford. The ECE Division funds early care and education programs across the state through different grants and contracts. The Education Services ...

    Hartford, CT

    16 hours ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    This job is with WTW and involves providing exceptional consulting, placement and advocacy for clients and prospects. The role requires building relationships with client-decision makers and executing deliverables in accordance with SLA's and SOPs. · ...

    Hartford, CT

    1 week ago

  • Work in company

    Patient Service Specialist

    Only for registered members

    We are seeking a Patient Service Specialist to join our team at Concentra. As a vital member of our patient care team, you will play a crucial role in providing exceptional care to our patients. · ...

    East Hartford $18.35 - $23.86 (USD)

    2 days ago

  • Work in company

    Clinical Services Specialist II

    Only for registered members

    Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. · Effective communication skills, including abi ...

    Hartford, CT

    2 weeks ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    We are looking for an Assistant Client Services Specialist to join our team at Willis Tower Watson. As an integral member of our account management team, you will proactively obtain and compile information critical to providing exceptional consulting and advocacy services to clie ...

    Hartford

    3 weeks ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    In this role, you will be responsible for the day-to-day servicing of surety clients. · ...

    Hartford, CT, United States

    1 week ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    The Assistant Client Services Specialists will be responsible for the day-to-day servicing of Surety clients. They will build relationships and work closely with client-decision makers to execute deliverables on behalf of our SLA's and SOPs. · Issuance Of Surety Bonds As Well As ...

    Hartford, CT

    1 month ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Assistant Client Services Specialists – Surety Are Integral Members Of Our Account Management Teams Who Proactively Obtain, Compile And Follow Up O ...

    Hartford

    2 weeks ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    Assistant Client Services Specialists are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. · ...

    Hartford, CT, United States

    3 days ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Assistant Client Services Specialists – Surety Are Integral Members Of Our Account Management Teams Who Proactively Obta ...

    Hartford

    1 month ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    ++Assistant Client Services Specialists are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. · ...

    Hartford Full time

    3 weeks ago

  • Work in company

    Assistant Client Service Specialist

    Only for registered members

    The role of Assistant Client Services Specialists involves building relationships and working closely with client decision-makers to provide exceptional consulting, placement and advocacy services. · ...

    Hartford Full time

    1 month ago

  • Work in company

    Client Service Specialist

    Only for registered members

    Focus Partners Wealth is seeking a Client Service Specialist to join our team The Client Service Specialist role is an exciting opportunity to work with a team that takes a comprehensive approach to delivering customized advice aligned with each institution's goals and long-term ...

    West Hartford $65,000 - $75,000 (USD)

    5 days ago

  • Work in company

    Client Service Specialist

    Only for registered members

    Focus Partners Wealth is seeking a Client Service Specialist to join our team The Client Service Specialist role is an exciting opportunity to work with a team that takes a comprehensive approach to delivering customized advice aligned with each institution's goals and long-term ...

    West Hartford $65,000 - $75,000 (USD)

    1 day ago

  • Work in company

    Client Service Specialist

    Only for registered members

    Focus Partners Wealth seeks a Client Service Specialist to join their team in delivering customized advice aligned with each institution's goals and priorities. · ...

    West Hartford $65,000 - $75,000 (USD) Full time

    5 days ago

  • Work in company

    Client Service Specialist

    Only for registered members

    Focus Partners Wealth is seeking a Client Service Specialist to join our team The Client Service Specialist role is an exciting opportunity to work with a team that takes a comprehensive approach to delivering customized advice aligned with each institution's goals and long-term ...

    West Hartford, CT

    3 days ago

  • Work in company

    Client Service Specialist

    Only for registered members

    We are seeking a Client Service Specialist to join our team. This role involves working closely with the Institutional Team to support and strengthen client relationships. · ...

    West Hartford, CT

    4 days ago

Jobs
>
Technical service specialist
>
Jobs for Technical service specialist in Hartford