- Conduct user research and usability testing, communicate with upstream/downstream teams to collect business information and feedbacks 2.
- Proactive in action, strong ownership, take responsibility and deliver results; 6.
Product Manager Leader-Customer Service Platform-International E-commerce - Seattle, United States - ByteDance
Description
About ByteDance Founded in 2012, ByteDances mission is to inspire creativity and enrich life.With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us Creation is the core of ByteDances purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the users we serve. Join us.About About Our Team The Customer Service Platform (CSP) is a team that integrate the product technology resources of the companys internal customer service system.
Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities 1.Familiar with E-Commerce customer service industry, understand US buyer, seller and front-line staffs habits and demands in customer serviceTo achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too. ByteDance Inc.is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at LI-Onsite