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    • Care Specialist - Brooklyn - Upward Health Careers

    Upward Health Careers
    Upward Health Careers Brooklyn

    3 weeks ago

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    Description

    **Job Title:** Care Specialist

    About Upward Health

    We are an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help.

    About the Role

    The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans.

    Key Responsibilities

    • Direct outreach to patients and guide them through the enrollment process
    • Facilitate virtual appointments with providers
    • Ensure patients adhere to care plans
    • Build relationships, coordinate care, and provide education to patients
    • Promote health, prevent unnecessary hospitalizations, and improve patient outcomes

    Requirements

    • Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant)
    • High school diploma or GED required
    • A valid driver's license, auto liability insurance, and reliable transportation to travel within the assigned territory
    • Experience in chronic care management or working with chronically ill/elderly patients
    • Technologically proficient with basic computer skills (typing, using EMR systems)
    • Strong interpersonal communication skills with the ability to engage patients and team members effectively
    • Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment

    Competencies

    • Care Coordination: Engage patients in a comprehensive care plan, facilitate communication between patients, providers, and family members to ensure timely, effective care
    • Health Education: Effectively educate patients about their medical conditions, care plans, and available resources, ensuring that patients can make informed decisions
    • Patient Engagement: Use various strategies, including phone calls, home visits, and community outreach, to engage patients and ensure continuous participation in their care

    We Offer

    A competitive hourly wage of $21-$24, a dynamic work environment, and opportunities for professional growth and development.

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