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- Ability to effectively communicate and answer customer inquiries.
- Provide exceptional customer service and resolutions in a time-efficient manner.
- Excellent problem-solving skills.
- Active listening and strong communication skills.
- Ability to adapt and work well in a call center environment.
- Resolve customer challenges and provide accurate and definitive information
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents
- Direct, call center experience, 2+ years.
- Fluent in English, both written and verbal.
- Technologically savvy, excellent use of systems.
- Quick learner.
- Excellent communication skills, verbal and written.
- Experience with ServiceNow, Nlyte and Jira a big plus
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
- US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
- Bachelors degree preferred or Associate degree holder (technical field)
- 2-3+ years working experience in related fields preferred.
- High School Diploma required
Federal IT Call Center Technician - Manassas, VA, United States - SOC/Day & Zimmermann Federal Services
Description
Federal IT Call Center Technician needed for a full-time opportunity with SOC's client to work in Manassas, VAActive Top Secret/SCI with Full Scope Polygraph is required Responsibilities
Education and Experience Required:
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability
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