Federal IT Call Center Technician - Manassas, VA, United States - SOC/Day & Zimmermann Federal Services

    SOC/Day & Zimmermann Federal Services
    SOC/Day & Zimmermann Federal Services Manassas, VA, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description
    Federal IT Call Center Technician needed for a full-time opportunity with SOC's client to work in Manassas, VA
    Active Top Secret/SCI with Full Scope Polygraph is required Responsibilities


    • Ability to effectively communicate and answer customer inquiries.
    • Provide exceptional customer service and resolutions in a time-efficient manner.
    • Excellent problem-solving skills.
    • Active listening and strong communication skills.
    • Ability to adapt and work well in a call center environment.
    • Resolve customer challenges and provide accurate and definitive information
    • Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
    • Integrate technical knowledge and business understanding to create solutions for customer.
    • Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
    • Act as a consultant in service delivery business, technology, industry or specific application.
    • Resolve technical and some business incidents independently.
    • Mentor/assist less-experienced team members on complex incidents
    Knowledge and Skills


    • Direct, call center experience, 2+ years.
    • Fluent in English, both written and verbal.
    • Technologically savvy, excellent use of systems.
    • Quick learner.
    • Excellent communication skills, verbal and written.
    • Experience with ServiceNow, Nlyte and Jira a big plus
    • In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications

    Education and Experience Required:

    • US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
    • Bachelors degree preferred or Associate degree holder (technical field)
    • 2-3+ years working experience in related fields preferred.
    • High School Diploma required
    Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and d rug urinalysis
    SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability
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