Jobs
>
Richmond

    Customer Support Specialist - Richmond, United States - InCharge Energy

    InCharge Energy
    InCharge Energy Richmond, United States

    4 weeks ago

    Default job background
    Description
    The Opportunity

    InCharge Energy is seeking a tech-savvy Customer Support Specialist to manage customer cases for electric vehicle (EV) chargers, acting as Tier 1 Support. The Customer Support Specialist will handle the initial troubleshooting of EV charging assets and proactively create service requests for the operations team as necessary. They will manage all charging issue cases in Salesforce for InCharge and its customers. As part of the Support team, you will report directly to the Director of Service and work closely with internal and external customers.

    What You'll Do
    • Provide Tier 1 level support via phone, computer, and through our ticketing system for issues relating to electric vehicle (EV) chargers
    • Support the filed case management in Salesforce with a pre-analysis and necessary ticket routing/escalation
    • Troubleshoot EV chargers remotely on the InControl network
    • Route incoming calls to various departments
    • Make decisions quickly, sometimes with limited information
    • Provide live support for technicians performing field commissioning
    • Responds promptly to escalations received from key customers
    • Work on a rotating schedule with team members for after-hours calls for Service Level Agreement (SLA) customers
    • Review work log, customer feedback periodically with team and other analysts and technicians, to identify and act on opportunities for improvement
    Your Experience and Capabilities
    • 2+ years of experience in customer support role requiring troubleshooting and diagnosing an issue
    • Strong customer service ethic
    • Possess an enterprising, self-starter attitude
    • Adaptable to the changing dynamics of start-up business strategy
    • Proven working experience in customer service with ticketing software
    • Excellent client-facing and internal communication skills
    • Excellent written and verbal communication skills
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Detailed follow through, every time, every client
    • Strong working knowledge of Microsoft Office Suite
    • Salesforce and Zendesk experience is a plus
    • Experience in the EV Charging industry is a plus
    US Hourly Range

    $23-$24 USD

    What We Offer

    Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

    Equal Opportunity Employer

    Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

    CCPA disclosure notice here.
  • Apex Systems

    IT Support Specialist

    1 week ago

    Apex Systems Richmond, United States Contract

    Job#: · Job Description: · Technology Phone Support · -Must Have: Windows, M365, SharePoint, A/D, ticketing background, ITSM (incident problem) · -This person must have a "service desk personality" but have the ability to be professionally stern when needed · -Currently Cherw ...

  • Crescens

    Support Specialist

    3 days ago

    Crescens Richmond, United States

    Job Title: Support Specialist · Location: Richmond VA · Duration: 11+months · Type: Contract · Note :Local Richmond, VA candidates ONLY · Candidates will work ONSITE in the Governor's Office daily 8:30am - 5pm, NO exceptions · Candidates MUST dress professionally daily · Candi ...

  • The Michelle Martin Group

    IT Support Specialist

    2 weeks ago

    The Michelle Martin Group Richmond, United States

    Job Description · Job DescriptionSalary: Up to $27/hr · We are seeking an IT Support Specialist to join our client's team in support of a VITA contract in Richmond, VA. Local candidates, only please. · **MUST work ON-SITE daily 8:30am - 5pm, NO exceptions** · **MUST dress profess ...

  • Bon Secours Mercy Health

    Support Specialist

    3 weeks ago

    Bon Secours Mercy Health Richmond, United States

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · Bon Secours · About Us · As a faith-based and patient-focu ...

  • Commonwealth of Virginia

    Grant Support Specialist

    5 days ago

    Commonwealth of Virginia Richmond, United States

    Title: Grant Support Specialist · State Role Title: Admin and Office Spec III · Hiring Range: The anticipated starting salary range is $45,000 to $51,000. · Pay Band: 3 · Agency: Dept of Criminal Justice Svcs · Location: Dept of Criminal Justice Serv. · Recruitment Type: General ...

  • Commonwealth of Virginia

    Program Support Specialist

    5 days ago

    Commonwealth of Virginia Richmond, United States

    Title: Program Support Specialist · State Role Title: Prog Admin Specialist I · Hiring Range: The anticipated starting salary range is $55,000 to $60,000. · Pay Band: 4 · Agency: Dept of Criminal Justice Svcs · Location: Dept of Criminal Justice Serv. · Recruitment Type: General ...

  • Concordance

    Community Support Specialist

    1 week ago

    Concordance Richmond, United States Full time

    As one of the fastest growing behavioral health organizations in the nation, Concordance supports individuals leaving prison on their healing journey, giving participants an opportunity to lead joyful, abundant, and purposeful lives. Our holistic, integrated, evidence-based re-e ...

  • Commonwealth of Virginia

    HRIS Support Specialist

    3 days ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours the wage employment year (5/1 - 4/30). This position does not include health insurance, retirement ...

  • Commonwealth of Virginia

    Supported Employment Specialist

    5 days ago

    Commonwealth of Virginia Richmond, United States

    Welcome to Virginia Commonwealth University · At VCU, we combine learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U. S. News as one of the 30 most innovative public universities in the country, VCU is a premier, urban, p ...

  • Commonwealth of Virginia

    Vendor Support Specialist

    5 days ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · The Department of General Services, Division of Purchases and Supply (DPS) is seeking a motivated professional to join the fast-paced, exciting environment. You will be primarily working with eVA, Virginia's nationally recognized, award-winning online, electronic pro ...

  • Quantum World Technologies Inc.

    Desktop Support Specialist

    1 week ago

    Quantum World Technologies Inc. Richmond, United States

    Job Details: · Service Desk Support · Microsoft InTune experience (Ideally certified) · Excellent communication and ability to work comfortably with executives. · Experienced with MS Windows (level 1 knowledge of MS products) · Experienced with Lenovo Hardware · Networking exper ...

  • Serigor Inc.

    IT Support Specialist I

    2 weeks ago

    Serigor Inc. Richmond, United States

    Job Description · Job DescriptionJob Title: IT Support Specialist I (ONSITE) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The Client is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio ...

  • Virginia Jobs

    Documentation Support Specialist

    3 weeks ago

    Virginia Jobs Richmond, United States

    Title: Documentation Support Specialist (Hourly) Hybrid Work Schedule · State Role Title: Documentation Support Specialist (Hourly) Hybrid Work Schedule · Hiring Range: $20.00-$22.00/Hour · Pay Band: UG · Agency: Virginia Retirement System · Location:Richmond, VA · Agency Website ...

  • Medical Temporaries, Inc.

    Supportive Services Specialist

    2 weeks ago

    Medical Temporaries, Inc. Richmond, United States

    Job Description · Job DescriptionJob Description:Medical Temporaries, Inc. is currently seeking several experienced ***Supportive Services Specialists in the Richmond, VA area *** .Minimum of 1 (one) year of experience required. · This is a FULL TIME/TEMP TO HIRE (COULD BE A DIRE ...

  • Sodexo, Inc.

    Operations Support Specialist

    2 weeks ago

    Sodexo, Inc. RICHMOND, United States

    Are you seeking a rewarding and challenging careerthat allows you to make a difference? Sodexo Energy & Resource is seeking a qualified Operations Support Specialist to join our Richmond, CA team. The successful candidate will handle: Maximo Work Ord Support Specialist, Operation ...

  • Virginia Department of Transportation

    HRIS Support Specialist

    11 hours ago

    Virginia Department of Transportation Richmond, United States

    Title: HRIS Support Specialist (Hourly) · State Role Title: Prog Admin Specialist I · Hiring Range: $ $43.25/ hourly · Pay Band: 4 · Agency: VA Dept of Transportation · Location: Dept of Transportation · Agency Website: · Recruitment Type: General Public - G · Job Duties · The p ...

  • Richmond Public Schools

    Student Support Specialist

    3 days ago

    Richmond Public Schools Richmond, United States

    Job Title: · Student Support Specialist · Grade Level/Terms of Employment: · Teacher Pay Scale/ 210 Day Contract (10- month) · FLSA Status: · Non-exempt · Work Location: · Department of Culture, Climate, and Student Services · Immediate Supervisor: · Student Support Serv ...

  • Virginia Department of Human Resource Management

    Program Support Specialist

    1 hour ago

    Virginia Department of Human Resource Management Richmond, United States

    Program Support Specialist · Job no: · Work type: Full-Time (Salaried) · Location: Richmond (City), Virginia · Categories: Administrative Services · Title: Program Support Specialist · State Role Title: Prog Admin Specialist I · Hiring Range: The anticipated starting salary ...

  • RemX

    Administrative Support Specialist

    5 days ago

    RemX Richmond, United States

    Job Description · Job DescriptionRemX is seeking an Administrative Support Specialist to join an growing company located in Richmond, VA. · Hours: 8 am- 5 pm Monday-Friday (37.5 hour work week) · Location: Office park off of Midlothian Turnpike · As an Administrative Support Spec ...

  • Vector Recruiting

    Application Support Specialist

    2 weeks ago

    Vector Recruiting Richmond, United States

    Job Description · Job DescriptionCAD/RMS Application Support Specialist · Would you like an opportunity to support customers and drive resolution of reported issues? The client is looking for an Application Support Specialist to join their collaborative team who operates state of ...