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IT Support Technician - Huntsville - TRA Inc
Description
ADVANCEMENT OPPORTUNITIES
IT Support Technician, Sr
IT Helpdesk Supervisor
POSITION SUMMARY
This is an entry level position in the Information Technology (IT) Staff Group.
The position will work independently or in a group of other technicians to troubleshoot and resolve computer hardware, software, network, and security issues.
Additionally, this position may provide support on a variety of tasks and assignments under the direction of more senior personnel to include:developing technical solutions, hardware and software configuration, network management, infrastructure installation, and system administration.
ESSENTIAL DUTIES AND RESPONSIBILITIES
WORK LEADERSHIP RESPONSIBILITIES
This position does not regularly provide work leadership or full personnel management to any employees.
FINANCIAL RESPONSIBILITY
Purchases of computer hardware and software as approved by Supervisor or Manager.
QUALIFICATIONS
EDUCATION
High school diploma required and two years of college, with a concentration on Computer Engineering, Management Information Systems, or Computer Science preferred.
EXPERIENCE
Minimum one year experience in networking and computer support.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Texas Driver's license. CompTia Security+ and A+ Certification required (or obtained within 6 months of acceptance of position).
KNOWLEDGE
Knowledge of computer information systems, hardware, software, network and email systems.
SKILLS AND ABILITIES
Individual must communicate clearly and precisely both orally and in writing and possess knowledge to resolve computer problems.
GUIDANCE RECEIVED
Receives general direction about results to be attained. Typically receives general direction about assignments and work results to be attained. Requires judgment to determine which methods apply and what data/information should be considered.
Position must think through how issues can be addressed within existing policies and procedures and may assist others with more complex work methods and problems.
WORKING CONDITIONS
Duties almost always carried out in an office environment. Some exposure to weather, chemical hazards, gases and dust.
TOOLS AND EQUIPMENT USED
Hand tools, personal computers, printers, and magnetic tape. dust.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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