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  • Automotive Parts Specialist - Nashville - O'Reilly Auto Parts

    O'Reilly Auto Parts
    O'Reilly Auto Parts Nashville

    3 weeks ago

    Description

    At O'Reilly Auto Parts, we're seeking an Automotive Parts Specialist to join our team. This role involves providing exceptional service to retail customers and installers, supporting store management in achieving business goals.

    Key Responsibilities

    • Promote all company customer service initiatives to ensure a positive shopping experience.
    • Welcome and assist customers in-store with a friendly demeanor, guiding them in selecting the right products.
    • Support management and installer specialists in providing outstanding service to professional customers as needed.
    • Complete required company training relevant to your position, enhancing your skills and knowledge.
    • Answer customer inquiries on the phone, look up parts accurately, quote prices, and recommend related items with a strong emphasis on service.
    • Manage cash transactions responsibly, including cash, checks, credit cards, and maintain a secure cash drawer.
    • Handle exchanges and returns amicably, adhering to company policies.
    • Proactively address and resolve customer complaints to ensure satisfaction.
    • Assist with store operations, including inventory management and merchandising tasks.
    • Follow safety protocols while using store equipment, including a brake lathe after training.
    • Offer in-store services for customers in accordance with local laws.
    • Drive a delivery vehicle when necessary, following company driving eligibility standards.
    • Perform additional duties as assigned.

    Qualifications

    • Ability to match alphanumeric sequences quickly, provide excellent customer service, and multitask effectively.
    • Knowledge of automotive parts, cataloging, and sales; ASE certification; fluency in multiple languages (Spanish preferred).

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