Patient Account Liaison - Maitland, FL, United States - Complete Care Centers, LLC

    Complete Care Centers, LLC
    Complete Care Centers, LLC Maitland, FL, United States

    3 weeks ago

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    Description

    Summary of duties:
    Responsible for analyzing patient accounts, assisting with questions, and payments, and following up on outstanding patient balances.


    Duties & Essential Functions:
    Reasonable accommodation may be made to enable individuals with disabilities to perform job-related functions. * Provide exceptional customer service to patients, addressing any questions or concerns regarding their accounts. Make the patient the priority.

    • Contact patients via phone, email, or mail to collect payment for services rendered.
    • Review and analyze patient accounts receivable to identify outstanding balances.
    • Resolve any billing or payment discrepancies with patients, insurance companies, or other third-party payers.
    • Educate patients on insurance coverage and payment options, ensuring they understand their financial responsibilities.
    • Collaborate with Insurance and Legal accounts receivable teams.
    • Monitor and follow up on outstanding patient balances, applying appropriate collection strategies as needed.
    • Update patient records and billing systems with accurate and up-to-date information

    Education :
    High School Diploma or GED


    Skills/Experience :

    • Knowledge of medical billing/collection practices.\
    • Knowledge of computer programs.
    • Knowledge of business office procedures.
    • Ability to operate a computer and basic office equipment.
    • Ability to operate a multi-line telephone system·
    • Skill in answering a telephone pleasantly and helpfully.
    • Ability to read, understand, and follow oral and written instructions.
    • Must be well-organized and detail-oriented

    Environmental/Working Conditions:
    Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

    Physical Demands :
    Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve
    Hours: 8:30 am-5:00 pm Monday - Friday
    PM20
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