System Engineering Subject Matter Expert - Chicago, IL, United States - Softthink Solutions, Inc.

Description

System Engineering Subject Matter Expert (SME)
The System Engineering SME shall have the following qualifications and demonstrated experience:

• Provides expert level consulting, coordinates, and controls all software updates to SAN environment.
• Leads the Engineering team in enhancing or changing SAN automated deployment process.
• Responds to system outages or critical events in a timely manner with a sense of urgency.
• Directs and mentors Systems Engineers on the technical aspects of security best practices and procedures throughout the infrastructure, platform, and networks.
• Configures, customizes manages and analyzes all alerting, monitoring, and logging systems.
• Designs and conducts load tests and upgrades on critical servers and adjust as needed.
• Designs and coordinates DNS services for all network connected assets.
• Ensures that infrastructure costs remain within budget and implement cost savings where appropriate.
• Leads and coordinates Systems Engineers through SAN deployments, technical escalations, procedures, and technical tasks.
• Research, designs, and documents road maps for upgrades and adoption of new network technologies.
• Maintains security, backup, and redundancy strategies.
• Monitors and tests application performance for potential bottlenecks, identifies possible solutions, advises, and mentors the team to implement those fixes.
• Creates and updates network diagrams and device configurations.
• Assists with project planning and implementation for all technical projects conducted in Operations.
• Assists IT staff with broad range of complex computer application problems, server issues, virtualization, and SAN issues, networking issues, security issues and critical problem resolution.
• Provides technical review of documents standard operating procedures and protocols.
• Manages Microsoft Windows Servers and VM Environments.
• Maintains Active Directory and GPO account management.
• Conducts capacity analysis and ensures optimal performance of network infrastructure.
• Mentors Systems Engineers and provide crosstraining to ensure there are no single points of failure.
• 15 years of IT experience providing Tier 1, 2 and 3 level support that includes:
• 7 years of IT experience with Storage Array Network (SAN) solutions including Dell EMC or equivalent, with multi-tiered storage systems including SAN and NAS arrays, experience in SAN

Fabric maintenance, including array and fiber switch administration – preferably with Dell EMC and Cisco Fabric switches and experience in monitoring and providing systems usage statistics for use in overall capacity planning.

• 5 years of experience in the enterpriselevel computing platforms involving virtualization, distribution, and high availability, involving VMware.
• 7 years of experience in maintaining an enterpriselevel backup environments – preferably with Microsoft DPM and/or CommVault backup solution

Additionally, to include 7 years of experience focusing on Storage and Backup & Recovery for Disaster Recovery capabilities as well as general restore abilities, and experience in creating backup jobs, maintain backups and data restore.

• 5years of experience in Microsoft Active Directory, CIFS, Permissions and experience in managing Microsoft server (Windows 2008, 2012).

Education:
Associate degree or higher (Desired)

Certification:
Microsoft Certified Systems Administrator or Microsoft Certified Solutions Expert or Specialized Certification in VMWare and MCSA
(Required).