- Program phone sets (digital, IP and analog).
- Perform Moves, Additions, Changes (MACs).
- Program requested feature changes.
- Provide voicemail support.
- Program mailbox.
- Complete password resets.
- Add or delete user mailboxes.
- Provide break/fix services on telephones.
- Troubleshoot and resolve phone-/data-cabling issues.
- Knowledge of station cabling and jacks.
- Assist in identification and resolution of other vendor line/circuit problems.
- Troubleshoot issues related to lines/trunks.
- Coordinate and act as focal point for problem resolution involving service providers.
- 8-10 years of related telecommunications experience.
- Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory).
- Must be able to proficiently read, write and speak English.
- Bachelor's Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience.
- Avaya ACIS- level certifications in Aura Communication Manager and CM Messaging.
- Embedded (R6.X) , Contact Center, and/or Conferencing. (Desirable).
- Prior experience as an Avaya Tier II helpdesk engineer. (Desirable).
- ITIL v3 Foundation (Optional).
- Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support.
- Experience working with multi-tiered ticket handling/resolution systems.
- Monitor, maintain and administer the health of the local/core telephony infrastructure.
- Maintain and administer network infrastructure standards, documentation and fault tolerance.
- Proficient in administering Avaya systems.
- Document logical and physical network design changes.
- Follow ITIL-based process and procedures and escalate for technical assistance.
- Advise and make recommendations to management concerning infrastructure and related LAN issues.
- Validate and coordinate all scheduled maintenance.
- Understand client's operational and sustainment methodologies and processes.
- Gain familiarity with the client's current voice enterprise infrastructure.
- Present Monitoring/Test Results and Reports.
- Perform/support Voice Enterprise Services integration testing as required.
- Typical workday: M-F 8:00am-4:30pm.
- On-site Dedicated Field Engineer.
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Field Engineer Dedicated-GDIT - Anchorage - Telsource
Description
About AcuativeAcuative is a global IT solutions provider delivering managed network services, IT infrastructure support, and technology solutions to enterprise organizations. We take a client-first approach and focus on helping our customers scale securely and efficiently.
Our success is driven by our people. We invest in professional development through ongoing training, mentorship, and hands-on learning. At Acuative, you'll find a collaborative, high-performance culture built on professionalism, innovation, and shared success.
Primary Duties and Responsibilities
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Field Engineer Dedicated-GDIT
Only for registered members Anchorage, AK
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Field Engineer Dedicated-GDIT
Only for registered members Anchorage, AK, US
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Field Engineer Dedicated-GDIT
Only for registered members Anchorage
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Field Engineer Dedicated-GDIT
Full time Only for registered members Anchorage
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Telecommunications Analyst
Only for registered members Anchorage
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Personal Computer Support Technician
Only for registered members Anchorage
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Telephone Maintenance Technician
Only for registered members Anchorage
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Telephone Maintenance Technician
Only for registered members Anchorage
-
Telephone Maintenance Technician
Only for registered members Anchorage, AK
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Telecommunications Analyst
Only for registered members Anchorage
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Telecommunications Analyst
Only for registered members Anchorage, AK
-
Network Administrator Senior
Only for registered members USA AK Joint Base Elmendorf Richardson - Vandenberg Ave (AKC), United States
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Fire Protection Engineering Intern
Only for registered members Anchorage
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Mechanical HVAC Engineer (5-10 years)
Only for registered members Anchorage
-
Corrosion Control Engineering Intern
Only for registered members Anchorage
-
Electrical Engineer
Only for registered members Anchorage
-
Integrity Engineer
Only for registered members Anchorage
-
Fire Protection Engineering Intern
Only for registered members W Northern Lights Blvd, Anchorage, AK , USA
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Mechanical HVAC Engineer (5-10 years)
Only for registered members W Northern Lights Blvd, Anchorage, AK , USA
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Cathodic Protection Technician
Only for registered members Anchorage
-
Senior Civil Engineering Designer
Only for registered members Anchorage