Field Engineer Dedicated-GDIT - Anchorage - Telsource

    Telsource
    Telsource Anchorage

    1 week ago

    Description
    About Acuative
    Acuative is a global IT solutions provider delivering managed network services, IT infrastructure support, and technology solutions to enterprise organizations. We take a client-first approach and focus on helping our customers scale securely and efficiently.
    Our success is driven by our people. We invest in professional development through ongoing training, mentorship, and hands-on learning. At Acuative, you'll find a collaborative, high-performance culture built on professionalism, innovation, and shared success.
    Primary Duties and Responsibilities
    • Program phone sets (digital, IP and analog).
    • Perform Moves, Additions, Changes (MACs).
    • Program requested feature changes.
    • Provide voicemail support.
    • Program mailbox.
    • Complete password resets.
    • Add or delete user mailboxes.
    • Provide break/fix services on telephones.
    • Troubleshoot and resolve phone-/data-cabling issues.
    • Knowledge of station cabling and jacks.
    • Assist in identification and resolution of other vendor line/circuit problems.
    • Troubleshoot issues related to lines/trunks.
    • Coordinate and act as focal point for problem resolution involving service providers.
    Qualifications
    • 8-10 years of related telecommunications experience.
    • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory).
    • Must be able to proficiently read, write and speak English.
    • Bachelor's Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience.
    • Avaya ACIS- level certifications in Aura Communication Manager and CM Messaging.
    • Embedded (R6.X) , Contact Center, and/or Conferencing. (Desirable).
    • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable).
    • ITIL v3 Foundation (Optional).
    Skills and Abilities
    • Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support.
    • Experience working with multi-tiered ticket handling/resolution systems.
    • Monitor, maintain and administer the health of the local/core telephony infrastructure.
    • Maintain and administer network infrastructure standards, documentation and fault tolerance.
    • Proficient in administering Avaya systems.
    • Document logical and physical network design changes.
    • Follow ITIL-based process and procedures and escalate for technical assistance.
    • Advise and make recommendations to management concerning infrastructure and related LAN issues.
    • Validate and coordinate all scheduled maintenance.
    • Understand client's operational and sustainment methodologies and processes.
    • Gain familiarity with the client's current voice enterprise infrastructure.
    • Present Monitoring/Test Results and Reports.
    • Perform/support Voice Enterprise Services integration testing as required.
    Work Hours/ Environment:
    • Typical workday: M-F 8:00am-4:30pm.
    • On-site Dedicated Field Engineer.
    Equal Opportunity Statement

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