Intake Coordinator/Patient Retention Specialist - Decatur or Duluth, GA

Full-time · Description · Are you seeking a career with a growing company, a place where you can make an impact in the community?  · Then Positive Impact Health Centers is the company for you. · Positive Impact Health Centers (PIHC) is a community leader in providing HIV preventi ...

Job description

Full-time

Description

Are you seeking a career with a growing company, a place where you can make an impact in the community? 

Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.  

Services are provided on-site and through telehealth.

What makes us different? 

We offer our employees the following:

· 1 Health Wellness day per quarter

· Parental Leave

· Free parking at our locations/bus line accessibility

· Competitive Salary & Benefits

· Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

· 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent

· Credit Union

Requirements

Intake Coordinator Duties:

· Coordinates enrollment into PIHC'S Emotional Wellness & Recovery Department (EWR) for patient's seeking individual counseling, 

  group counseling, psychiatry, peer services, and recovery services.

· Determine eligibility of patients seeking EWR services at PIHC and complete behavioral health consultations.

· Enters patient information and documentation into the EMR.

· Schedules behavioral health intake appointments for patients with intake clinicians utilizing the EMR system.

· Checks Ryan White eligibility by collecting eligibility documentation.

Patient Retention Specialist Duties:

· Abides by all state, health district and agency policies regarding confidentiality of patient information

· Monitors health outcomes of Rapid Entry Clinic patients and assists with data collection and reporting.

· Monitors show rates for all appointments including follow-up with the long-term care provider to verify that the initial medical visit occurred

· Collaborates and consults with PIHC clinic staff, medical case managers, and Behavioral Health staff for care coordination.

· Attends all interdisciplinary staff meetings

· Collaborates with community partners and resources in the Metro Atlanta area.

· Conducts follow-up calls with patients.

· Checks Ryan White eligibility by collecting eligibility documentation.

· Develop a sustainable HIV care plan with each client that focuses on removing barriers to care, determining benefits, and linking 

  to a long-term care provider

· Facilitates linkage to a long-term care provider by reviewing provider options with the client and making appropriate referrals

· Identifies patients who are out of care and/or not enrolled in EWR within the past 6 months.

· Conduct reminder phone call/text between pt consult & intake appt

· Have Interim check in phone calls for pts who have fallen out of care

· Conduct follow up contacts 24hrs after a missed intake appointment

· Conduct exit interviews for discharged pts

· Conduct meetings for pts who are not consistently engaged in services & assess barriers to care

· Work with pts care team to identify pts who have fallen out of EWR care and develop strategies to get them back into care

· Retention activities that include but not limited to: calls, letters, meetings, etc.

· Assist with arranging transportation for pts who are eligible

· Community partnerships to coordinate linkage, retention, re-engagement (hospitals, detox, jail, etc.)

Minimum Qualifications:

· Master's Degree in Counseling, Social Work, Psychology, or related mental health field required.

· Knowledge of Electronic Medical Record (EMR) system

Experience:

· One-year experience in social services or mental health agency and/or equivalent combination of training and experience which 

  provides the required knowledge, skills, and abilities.

· Completion of 700 hours of supervised practicum/internship in counseling/psychotherapy

· Professional experience working with individuals living with HIV preferred

License/Licensure:

Licensure eligibility required (LPC, LAPC, LCSW, LMSW, Licensed Psychologist, LMFT); fully licensed preferred

1. Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
2. Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.
3. The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
4. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.

PIHC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.