Service Advisor - Tallahassee, United States - Nextran Truck Centers

Description

Job Description

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

Essential Duties:

• Greeting customers and providing best-in-class customer service with a smile
• Interviewing the customer thoroughly regarding the nature of the complaint.
• Inspecting the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Creating ASIST Case, and Repair Order for the repair.
• Scheduling service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer's recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer's method of payment.
• Test driving vehicle with customer, as needed.
• Other duties, as assigned.

Successful Candidates have the following:

• Minimum three years' experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.