Desktop Engineer - Salt Lake City, United States - NICE

Description

Job Title:
Desktop Engineer


Locations:
Sandy UT, Richardson TX, Hoboken, NJ, Atlanta, GA


Job Type:
Full-Time


Position Overview:
We are seeking a highly motivated and experienced Desktop Engineer to join our team. The ideal candidate will possess expertise in macOS, JAMF, SCCM, Intune, and project management.

The role requires a deep understanding of end-user computing environments and the ability to design and implement efficient and secure solutions.

Responsibilities:

Architect and Design:
Develop and implement end-client architecture solutions based on industry best practices.

Design, configure, and optimize macOS environments to meet organizational needs.

Create and maintain comprehensive documentation for client architecture designs.


Technology Expertise:
Proficient in macOS operating system deployment, configuration, and troubleshooting.

Extensive experience with JAMF Pro for macOS management and deployment.

In-depth knowledge of SCCM and Intune for Windows client management.

Stay current with emerging technologies and industry trends related to end-client environments.


Project Management:
Lead end-client architecture projects from conception to completion.

Develop project plans, timelines, and resource requirements.

Collaborate with cross-functional teams to ensure successful project delivery.


Security and Compliance:
Implement security best practices in end-client environments.

Ensure compliance with relevant industry standards and regulations.


Troubleshooting and Support:
Provide advanced support for end-client architecture-related issues.

Collaborate with support teams to resolve escalated technical issues.

Financial

Responsibilities:
Provide quotes for purchasing related software/solutions.


Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.

5 years proven experience as an End Client Architect or similar role.

Strong expertise in macOS, JAMF, SCCM, and Intune, including:

OS Provisioning

Patch management

SW/OS update packaging and deployment

Mac OS troubleshooting (Windows 11 is a plus)

Experience with Intune/AAD/O365.

knowledge & experience with enterprise networks, wired & wireless networking.

Experience with documentation for client architecture designs and processes .

Experience with Jira, Project management certification (PMP, PRINCE2) is a plus.

Excellent problem-solving and communication skills.

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