- Lead and Inspire: Direct the work of our dedicated Contact Center Employees, fostering a collaborative and productive environment.
- Drive Performance: Ensure your team meets output requirements, aligning with our business needs and customer expectations.
- Plan and Organize: Schedule and plan resources to complete daily tasks, ensuring adherence to customer SLAs and quality guidelines.
- Balance and Improve: Strive for excellence in quality, productivity, cost, safety, and morale, continuously seeking areas for improvement.
- Ensure Quality: Follow established procedures to ensure optimal output and quality, maintaining the integrity of downstream processes.
- Communicate Effectively: Foster open communication with co-workers, management, and clients, always in a courteous and professional manner.
- Monitor and Guide: Observe service calls to ensure employee tone, technical accuracy, and conformity to company policies and procedures.
- Promote Accountability: Hold your team accountable for meeting quality and productivity standards, driving high performance.
- Coach and Motivate: Provide feedback and training to enhance team performance, inspiring them to achieve their best.
- Resolve Issues: Intervene in escalated phone calls or emails, resolving customer concerns professionally and efficiently.
- Maintain Confidentiality: Ensure personal consumer information is kept confidential, maintain accurate records, and consistently follow client-specific guidelines.
- Hire and Develop Talent: Participate in the hiring process of new contact center representatives, shaping the future of our team.
- Keep Informed: Ensure representatives are updated with new information related to products, procedures, and customer needs.
- High school diploma or general education degree (GED) and a minimum of 3 years of experience leading people in a production environment
- Strong knowledge and understanding of efficient production processes.
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively write and present information to individuals and small groups.
- Proficiency in Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Bi-lingual Spanish preferred.
-
Supervisor, Contact Center
2 weeks ago
MetaSource Bristol, United StatesApply · Job Type · Full-time · Description · What does a Contact Center Supervisor Do? · As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer d ...
-
Contact Center Representative
2 weeks ago
MetaSource Bristol, United States Full timeJob Type · Full-time · Description · The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other w ...
-
Contact Center Representative
1 week ago
MetaSource Bristol, United States Full timeJob Description · Job DescriptionDescription:The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and ot ...
-
Contact Center Representative
1 week ago
MetaSource Bristol, United States Full timeJob Type · Full-time · Description · The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other wr ...
-
Supervisor, Contact Center
2 weeks ago
MetaSource Bristol, United StatesJob Type · Full-time · Description · What does a Contact Center Supervisor Do? · As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-esc ...
-
Contact Center Representative
2 weeks ago
MetaSource Bristol, United States Full timeJob Description · Job DescriptionDescription:The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and o ...
-
Contact Center Representative
3 weeks ago
MetaSource Levittown, United States Full timeApply · Job Type · Full-time · Description · The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, an ...
-
Supervisor, Contact Center
2 weeks ago
MetaSource Levittown, United StatesJob Type · Full-time · Description · What does a Contact Center Supervisor Do? · As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-es ...
-
Contact Center Representative
2 weeks ago
CREDIT UNION OF NJ A FEDERAL CREDIT UNION Trenton, United StatesJob Description · Job DescriptionWhy Work for Us · At Credit Union of New Jersey, you'll find a member-centric culture built around helping our members and giving back to our community. When you join our team, you are part of a supportive and collaborative workforce, with access ...
-
Contact Center Manager
2 days ago
Vanguard Wayne, United StatesAs a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions and operational efficiency. Your role will be pi ...
-
Contact Center Manager
2 weeks ago
The Franklin Inst Philadelphia, United StatesJob Description · Job DescriptionThe Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, cri ...
-
Contact Center Supervisor
2 weeks ago
Recovery Centers of America King of Prussia, United StatesPosition Overview: The Contact Center Supervisor is responsible for managing the daily activities of the Contact Center and ensuring that superior service standards, in addition to policy, procedures and audit requirements are met. · Specific Responsibilities: · * Demonstrating ...
-
Underwriter - Contact Center
2 weeks ago
NJ CURE Princeton, United StatesJob Description · Job Description · Underwriter - Contact Center · Job Summary: · A Contact Center Underwriter is responsible for handling auto insurance calls and requests from CURE's customers. This position works closely with our customers, answering questions, solving issu ...
-
Underwriter - Contact Center
3 weeks ago
NJ CURE Princeton, United StatesJob Description · Job Description · Underwriter - Contact Center · Job Summary: · A Contact Center Underwriter is responsible for handling auto insurance calls and requests from CURE's customers. This position works closely with our customers, answering questions, solving issu ...
-
Contact Center Team Lead
2 days ago
Hackensack Meridian Health Trenton, United StatesOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive bene ...
-
NJM Insurance Group Trenton, United States Full timeDo you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 4-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center · Join a best-in-class team that has been certified by ...
-
Supervisor, Contact Center
2 weeks ago
Hackensack Meridian Health Trenton, United StatesOur team members are the heart of what makes us better. · At · Hackensack Meridian · Health · we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, com ...
-
Supervisor, Contact Center
2 weeks ago
Hackensack Meridian Health Trenton, United StatesOur team members are the heart of what makes us better. · At · Hackensack Meridian · Health · we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
-
Contact Center Operations Manager
2 weeks ago
IGT Solutions Philadelphia, United StatesPosition: Operations Manager · Location: Philadelphia, PA · Job Responsibility: · IGT Solutions is looking for a Operations Manager from Contact Center background to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position ...
-
Contact Center Patient Specialist
1 day ago
Recovery Centers of America King of Prussia, United States"I love working at RCA because I love the mission we serve, and because of our patients and teammates. This is the most passionate, caring group of people in our industry, and they work harder than anyone else to help save lives. The daily professional and personal growth I get b ...
Supervisor, Contact Center - Bristol, United States - MetaSource
Description
Job Description
Job DescriptionDescription:What does a Contact Center Supervisor Do?
As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-escalation, and quality control for our clients' products and services. You will also coordinate the activities of our dedicated contact center representatives, ensuring an unparalleled customer experience and fostering the continuous development of our team. Your leadership will be instrumental in driving our contact center's success and maintaining the highest standards of service for our clients.
Payrate: $20 per hour
Schedule: Monday-Friday; 11am-7pm, with rotating Saturdays (at least once a month)
Location: Onsite at our Bristol PA location.
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities:
Employment is contingent upon completing and passing a background & live scan check. MetaSource is an equal opportunity employer.
