- Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison.
- Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries.
- High School diploma or GED required.
- Call center experience required, previous technology and/or cellular sales or equivalent experience preferred.
- Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards.
- Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.
- Must be able to exhibit written and oral communications skills to a standard as set by Optimum.
- Computer skills using Windows based systems, including databases & billing systems required.
- Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.
-
Retention Specialist
4 weeks ago
Altice USA Tyler, United StatesRetention Specialist · Location: · Tyler, TX, US, 75701 · Brand: Optimum · Requisition #: 5737 · Are you looking to Optimize your life? Start your exciting path to a rewarding career today · We are Optimum, a leader in the fast-paced world of connectivity, and we're on the ...
-
Retention Specialist
3 weeks ago
Altice USA Tyler, United StatesAre you looking to Optimize your life? Start your exciting path to a rewarding career todayWe are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury a ...
-
Retention Specialist
4 weeks ago
Cheddar Inc Tyler, United StatesSelect how often (in days) to receive an alert: · Retention Specialist · Location: · Tyler, TX, US, 75701 · Brand: · Optimum · Requisition #: · 5737 · Are you looking to Optimize your life? Start your exciting path to a rewarding career today · We are Optimum, a leader in th ...
-
Retention Specialist
2 weeks ago
Optimum Tyler, United States Full timeAre you looking to Optimize your life? Start your exciting path to a rewarding career today · We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxur ...
-
Supervisor Retention Sales
5 days ago
Altice USA Tyler, United StatesAre you looking to Optimize your life? Start your exciting path to a rewarding career today · We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxu ...
-
Surgical Retina Specialist
1 week ago
CCWSG Tyler, United StatesJoin our Tyler, Texas Team · Surgical Retina Specialist · Salary Range Starting at $350k DOE + Bonus and Benefits · Requirements · Medical degree and a license to practice medicine. · Completion of an ophthalmology residency. · Subspecialty training in vitreoretinal surgery ...
-
Talent Acquisition Specialist
1 week ago
TechServ Engineering & Consulting Tyler, United StatesAt TechServ we care about our growing team of highly skilled employees. The driving force behind our care of employees is the Human Resources team. At TechServ we're always looking to strengthen the organization by adding the best available people to our staff. We're seeking a Ta ...
-
Collections Specialist for Medical Office
2 weeks ago
SCP Health Tyler, TX, United StatesAt SCP Health, what you do matters. · As part of the SCP Health team, you have an opportunity to make a difference. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spann ...
-
Hospital Practice Specialist I
1 day ago
SCP Health Tyler, United States· At SCP Health, what you do matters. · As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 provider ...
-
Student Assistant
2 weeks ago
Tyler Junior College Tyler, United StatesLocation : 1327 S Baxter Ave, Tyler · Job Type: Student Assistant · Job Number: 00332 · Department: Tutoring Services · Opening Date: 08/30/2023 · Number of Months: N/A · Tyler Junior College gives equal consideration to all applicants for admission, employment and particip ...
-
Hospital Practice Specialist I
2 weeks ago
SCP Health Tyler, TX, United StatesAt SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 3 ...
-
Videography Intern
5 days ago
Sky Ranches Inc Van, United StatesJob Description · Job DescriptionThis position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The Videography Intern supports the Marketing team in the recruitment, hiring, planning, and le ...
Retention Specialist - Tyler, United States - Altice USA
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Retention SpecialistLocation:
Tyler, TX, US, 75701Brand: OptimumRequisition #: 4894Are you looking to Optimize your life? Start your exciting path to a rewarding career todayWe are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation.
A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for youWe are OptimumJob SummaryIf you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service.
Every call is a sales opportunity that can lead to a great impression of the Optimum brand. The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base + commission opportunityResponsibilitiesQualifications
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.
Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.
Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.
Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.
These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.
The Company provides reasonable accommodations upon request in accordance with applicable requirements.Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.
This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.
Please review our Fraud FAQ for further details.Nearest Major Market:
Tyler#J-18808-Ljbffr