Remote Supervisor - Albany, NY, United States - SPECTRUM

Description

SHIFT
Sunday 10am to 7pm, Monday - Thursday 12pm to 9pm, with 1 hr lunch daily

Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.
Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily; Provides quality assurance support and direction to field staff regarding new or existing technologies
Performs field safety observations and quality control checks in accordance with company TQA requirements
Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met
Performs practical field evaluations to verify technical competencies and safe practices; Ensures staff has and maintains necessary company-issued tools and equipment Facilitates cross-functional communications and cooperation with internal departments and service partners
Maintains records and documents in accordance with company policies and procedures
Adheres to industry specific local, state, and federal regulations, as applicable Knows, understands and follows company policy
Ability to read, write, speak and understand English
Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner
Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies
Basic knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Ability to use handheld communication devices and applications
Work and travel in inclement weather
Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

REQUIRED RELATED WORK EXPERIENCE & NUMBER OF YEARS
Field Technician work experience preferred - 5+
Supervisory experience in a technical environment preferred or equivalent work experience
Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling
Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

Ability to successfully manage face-to-face customer interactions and resolutions Demonstrated leadership qualities
Ability to handle multiple projects and tasks
Moderate knowledge of residential and commercial facility construction design/layout
PREFERRED RELATED WORK EXPERIENCE & NUMBER OF YEARS
Work in commercial or factory type environments
Work outdoors in all kinds of weather and at all times of the day or night
Work and travel in inclement weather
Some work may be performed in an office environment
Work performed at various heights above ground on telephone/power poles
Some out of town and overnight travel as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate

Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work with small components and wires to make cable connections
Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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