Intuit Customer Service - Akron, Ohio, United States
18 hours ago
Job description
Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season.. Agents customers by providing product and service information; resolving product and service issues..
Customer Service Representative Job Duties:
- Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
- Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Act as a technical resource when assisting customers to resolve problems with devices and equipment.
- Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
- 1 year of customer service: call center, retail or helpdesk.
- Excellent technical and customer service skills – passion for providing the BEST customer experience.
- Must have extensive experience with Windows OS, web browsing, email, and various software applications..
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
- Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
- Requires strong active listening skills to accurately paraphrase a customer conversation.
- Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
Similar jobs
We are Hiring Now. Total Rewards package available to our team: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending. · We assess customer storage needs and make suggestions. · Daily storage unit inspections to confirm inventory and availability h ...
1 month ago
We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. You will assist shipments from pickup through delivery, communicating delays, · Ex ...
1 month ago
We have openings for Customer Service Representatives to join our growing marketing team. · ...
1 week ago
Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability he ...
1 month ago
We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. · ...
1 month ago
We are hiring Customer Service Representatives to work independently at multiple locations. They will assess customer storage needs, make suggestions, and perform daily tasks such as auditing cash drawers and making bank deposits. · Assess customer storage needs · Sell packing a ...
1 month ago
We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, · run the register, · cashier, · make purchase suggestions and s ...
2 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Greet customers · Run the register · Cashier · ...
3 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Greet customers, run the register, cashier. · Makie purchase suggestions. · Work with foo ...
2 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...
2 weeks ago
The Customer Service Specialist serves as a key point of contact between customers sales production and logistics teams. · ...
2 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...
1 month ago
+We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · +You will greet customers, run the register, cashier, · make purchase suggestions and so ...
1 week ago
The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system. Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times. R ...
1 month ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...
1 month ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier,Selling products to customers · , Pro ...
2 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...
2 weeks ago
We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...
2 weeks ago
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...
1 month ago
As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. · ...
1 week ago
We currently have an exciting opportunity available for a Customer Service Representative at our Akron, OH location. The Customer Service Representative the first point of contact for customer account and service needs. Works closely with leadership to resolve service issues.Inte ...
1 month ago