Customer Service Escalation Advocate - San Francisco

Only for registered members San Francisco, United States

1 month ago

Default job background
$19.71 - $39.47 (USD)

Job summary

We are seeking a results focused individual with a naturally positive mindset, who has a strong background in customer service delivery responsibilities in resolving customer service complaints/ dispute resolution.

Responsibilities

  • Investigate, manage, and resolve escalated customer complaints where first level resolution team members have not been able to resolve in accordance with Afterpay / Clearpay complaint management policy frameworks.
  • Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures.

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