- Provide our customers with world-class customer service in Spanish and English
- Be a supportive and collaborative partner our installers can rely on
- Strategically partner with installers on ways to improve the customer experience
- Act as the primary point of contact for escalated client issues, ensuring timely resolutions
- Help resolve any questions or concerns our existing customers may have
- Communicating with installers regarding past, present and future projects
- Effectively managing a pipeline of projects to completion
- Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
- Conducting monthly partner due diligence checks
- Ability to analyze data and spot trends
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Provide timely and effective support to clients via email, phone, and chat
- Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
- Ability to multitask
- Work independently and collaboratively
- Effectively interact with high profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Excellent problem-solving abilities
- Ability to work well under pressure and manage multiple priorities effectively.
- Flexibility to adapt to changing priorities and business needs.
- Time management
- Solar knowledge preferred
- Bilingual in Spanish required
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Client Support Manager
2 weeks ago
GoodLeap Bentonville, United StatesAbout GoodLeap: · GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from o ...
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Walmart Bentonville, United States Full timePosition Summary... · What you'll do... · Directs the execution of projects, work streams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication mat ...
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Client Support Manager, Level 3
1 week ago
GoodLeap Bentonville, United StatesAbout GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our ...
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operational support manager
1 week ago
Goodwill Industries of Arkansas Rogers, United StatesThe Operational Support Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision-making in areas involving custom Support Manager, Manager, Sup ...
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Junior Sales Manager
1 week ago
BlueSky Innovations Bentonville, United StatesThe KUPA Group is a powerful and internationally successful trading group headquartered in Schwabach near Nuremberg. With our textile stores DISTRA, chicca and Julius Hüpeden GmbH, we specialize in supplying retail chains in Europe and the USA. Our wide range of textile products ...
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operational support manager
1 week ago
Goodwill Industries of Arkansas Rogers, United StatesJob Details · Level · Management · Job Location · 5261 Rogers - Rogers, AR · Position Type · Full Time · Job Shift · Day · Operational Support Manager · GENERAL DESCRIPTION OF POSITION · The Operational Support Manager works with the leadership team and staff to execute ...
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Retail Operations Manager
4 weeks ago
LEEDARSON IoT Technology Inc. Bentonville, United StatesWho are we? · LEEDARSON is a world-leading manufacturer of IoT solutions for your smart home, such as automation, security, entertainment, and lighting. Our products are widely used in residential, commercial and industrial applications all over the world; including North & South ...
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Retail Operations Manager
3 weeks ago
LEEDARSON IoT Technology Inc. Bentonville, United StatesWho are we? · LEEDARSON is a world-leading manufacturer of IoT solutions for your smart home, such as automation, security, entertainment, and lighting. Our products are widely used in residential, commercial and industrial applications all over the world; including North & South ...
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Associate Account Manager
4 weeks ago
Nile Commerce Bentonville, United StatesRole Summary · The Associate Account Manager will be responsible for analyzing and building client accounts, maintaining strong relationships with clients, and ensuring client satisfaction. Support the development of category strategies and identifying new business opportunities ...
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Hardware Team Assistant
2 weeks ago
Nile Commerce Bentonville, United StatesRole Description · Our team is growing, and we are looking for a proactive and organized individual to join us as a Hardware Team Assistant. This role will be responsible for supporting the hardware team in their day-to-day tasks and will work closely with the team to ensure smo ...
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Senior Energy Analyst
3 weeks ago
Walmart Bentonville, United StatesWhat you'll do... · Supports the site development process through collaboration with development partners, stakeholders (internal and external), engineers, and consultants through project evaluation, financial evaluation, project development, and design stages. · Supports the eva ...
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Manager, Customer Insights
3 weeks ago
The Hain Celestial Group Bentonville, United StatesLocation: ~40% onsite in Bentonville, AR · Purpose · The Customer Insights Manager works closely with Hain's Walmart Account Team to monitor key category performance & competitive activity. This role collaborates with Sales, Marketing & Category Managers to develop & communicate ...
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Business Analyst
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Outdoor Cap Company Bentonville, United StatesThe Business Analyst is responsible for driving top and bottom-line channel growth through data-driven analysis, replenishment and supply chain analysis and report development of KPI's and dashboards for multiple retail customers and supporting operations. The business analyst mu ...
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Director, Software Engineering
1 week ago
US Tech Solutions Bentonville, United StatesPosition- Director, Software Engineering - SAP Success Factors · Location- Bentonville, AR · Duration- Full Time/Permanent with Benefits · About Team: · The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the ente ...
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Travel Nurse
1 week ago
Host Healthcare Bentonville, United StatesHost Healthcare is seeking an experienced Progressive Care Unit Registered Nurse for an exciting Travel Nursing job in Bentonville, AR. Shift: 8 hr days Start Date: ASAP Duration: 13 weeks Pay: $1445.6 / Week About Host Healthcare: · At Host Healthcare, we are dedicated to empow ...
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Travel Nurse
1 week ago
Host Healthcare Bentonville, United StatesHost Healthcare is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Bentonville, AR. Shift: Inquire Start Date: ASAP Duration: 13 weeks Pay: $1203.4 / Week About Host Healthcare: · At Host Healthcare, we are dedicated to empowering ...
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Travel Nurse
1 week ago
Host Healthcare Bentonville, United StatesHost Healthcare is seeking an experienced Progressive Care Unit Registered Nurse for an exciting Travel Nursing job in Bentonville, AR. Shift: 8 hr days Start Date: ASAP Duration: 13 weeks Pay: $1613.5 / Week About Host Healthcare: · At Host Healthcare, we are dedicated to empow ...
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Travel Nurse
1 week ago
Host Healthcare Bentonville, United StatesHost Healthcare is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Bentonville, AR. Shift: Inquire Start Date: 06/17/2024 Duration: 13 weeks Pay: $ / Week About Host Healthcare: · At Host Healthcare, we are dedicated to empowering ...
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Business Analyst
4 weeks ago
Outdoor Cap Company Bentonville, United StatesThe Business Analyst - Technology is responsible for driving top and bottom-line channel growth through data-driven analysis, replenishment and supply chain analysis and report development of KPI's and dashboards for multiple retail customers and supporting operations. · Outdoor ...
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Sr. Analyst, Category Development
1 week ago
The Hain Celestial Group Bentonville, United StatesPurpose · The Sr. Analyst, Customer Insights works closely with Hain's Walmart Account Team to monitor brand & category performance & competitive activity. This role collaborates with Sales, Marketing & Category Managers to develop & communicate fact-based analysis & insights to ...
Bilingual Client Support Manager - Bentonville, United States - GoodLeap
Description
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.
Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.
Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Bilingual Client Support Manager works with our partners to ensure we're delivering the best customer experience possible.
The CSM will leverage "Big Data" to identify areas of improvement with their clients and collectively work together on improving the customer experience.
Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met.
We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients.Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly".
Essential Job Duties & Responsibilities:
Required Skills, Knowledge & Abilities:
Compensation:
$22.00/ HR
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you Apply today
Bilingual Client Support Manager professionals in Bentonville
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Mrunmayee Pradhan
Lawyer | Project Manager