Desk Clerk - San Francisco, United States - Chinatown Community Development Center

Chinatown Community Development Center San Francisco, United States

2 weeks ago

Description

Job Description

Job Summary: The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules.

Status: Full-time, Nonexempt, Regular

Location: Mission neighborhood, San Francisco

Hours: Wednesday through Saturday, 3:00p.m. to 11:00p.m., may work holidays

Salary: $22.00 per hour

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

Sign-in all visitors who enter and leave building in compliance with Property Management's Policies and Procedures as well as applicable House Rules
Communicate all problems that occur after hours to the proper staff
Update the daily log and/or other front desk forms

Job Responsibilities

Sign-in all visitors who enter and leave building
Monitor all exits via surveillance footage + (as needed) foot patrol of building during shift
Update the daily log in detail to pass on information
Report House Rules violations to the Property Manager
Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On Site Manager, Property Manager and/or Property Supervisor
Write up incident report and route to proper staff per protocol
Respond to all building emergencies in the absence of On Site Manager, Property Manager or Property Supervisor
Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas

Other

Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned

Knowledge, Skills, and Experience

Pleasant and professional manner
Takes initiative to problem solve
Good written and verbal communication skills
Ability to function under stressful circumstances
Willingness to do varied tasks
Calm disposition

Minimum Qualifications

Ability to work with people of diverse social, economic, and ethnic backgrounds
Sensitivity to issues facing Family, homeless, disabled, and elderly populations
Excellent interpersonal skills

Preferred Qualifications

Prior experience with security and/or reception work
Excellent Customer Service Skills
Familiarity with Microsoft Outlook, Word and Excel programs
Bilingual in English and Chinese, Russian, and/or Spanish languages

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