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    Client Service Coordinator - Sandy, United States - Banfield Pet Hospital

    Banfield Pet Hospital
    Banfield Pet Hospital Sandy, United States

    4 days ago

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    Description
    Client Service Coordinator


    About the Job and the Company


    The role of Client Service Coordinator (CSC) is crucial in ensuring the smooth flow of clients and pets at the hospital. The primary focus is to optimize the productivity of the veterinary medical team by handling client interactions efficiently, maintaining open communication, and coordinating client and pet care in a welcoming and effective manner. The aim is to create a positive experience that encourages clients to return and recommend the services to others.

    Description - External


    Main Responsibilities and Tasks

    • Embody the Five Principles of Mars, Inc. in both personal and team conduct.
    • Actively engage in attracting new clients by promoting hospital services and managing client and pet traffic to ensure exceptional client care and support the veterinary team's efficiency.
    • Maximize the number of pets receiving care by efficiently running the hospital, catering to the needs of wellness plan clients.
    • Offer professional, efficient, and exemplary service consistently, including promoting hospital visits, welcoming clients and pets, ensuring their comfort, and educating them on pet health.
    • Educate clients on Optimum Wellness Plans, preventive care, pet health essentials, and available hospital services.
    • Assist incoming clients with necessary paperwork, inputting pet details, using proper identification methods, and ensuring swift service.
    • Guide outgoing clients by providing essential instructions, details, and invoices, dispensing prescribed items, facilitating product sales, and scheduling follow-up appointments.
    • Handle financial matters by maintaining accurate balances and following opening and closing procedures diligently.
    • Perform any additional administrative tasks as required.

    The Five Core Principles

    • Quality - Customer satisfaction is a top priority; striving for excellence and providing value for money are key objectives.
    • Responsibility - Upholding personal responsibility and encouraging accountability among team members.
    • Mutuality - Recognizing shared benefits and aiming for enduring mutual advantages.
    • Efficiency - Optimal resource utilization and waste reduction to focus on core competencies.
    • Freedom - Preserving freedom to shape the future and leveraging profits to maintain autonomy.
    Hiring Qualifications / Competencies Leadership

    • Customer Focus
    • Peer Relationships
    • Integrity & Trust
    • Action Oriented
    • Listening
    Functional

    • Preventative care and OWPs
    • Communication Skills
    • Client Service Skills
    • Priority Setting
    • Time Management
    Capabilities and Experience (Can Do)


    • Ability to multitask - Managing multiple tasks concurrently under varying conditions without losing focus or becoming frustrated.
    • Strong communication skills - Proficient in written and verbal English, with a focus on clarity, proper grammar, and effective vocabulary usage.
    • Excellent organizational skills - Methodical in task execution, adept at bringing order to chaos.
    • Proficient problem-solving abilities - Skillful in identifying, analyzing, and resolving issues efficiently.
    • Outstanding client service skills - Ensuring clients receive attentive, polite, and informative service consistently.
    • Intellectual acumen - Following instructions accurately and providing guidance as needed.
    • Proficiency in mathematics - Capable of basic calculations and unit conversions.
    • Computer literacy - Comfortable with various software applications like Microsoft Word, Excel, and Outlook.
    Attitudes (Will Do)


    • Initiative - Proactively seeking solutions and suggesting improvements, taking on additional responsibilities willingly.
    • Integrity - Adhering firmly to ethical standards and displaying honesty and sound judgment.
    • Cooperativeness - Willingness to collaborate and share information promptly with colleagues.
    • Flexibility - Adaptability to changing circumstances and readiness to perform all assigned tasks.
    • Independence - Capable of executing duties autonomously and efficiently.
    • Ability to handle stress with resilience - Maintaining a positive attitude, quickly recovering from setbacks, and staying composed during challenging situations.

    Special Working Conditions

    • Ability to work at a computer for extended periods.
    • Comfortable working with various pets, including dogs, cats, birds, and reptiles.
    • May require working beyond regular hours due to client needs, potentially exceeding 40 hours per week, including weekends and evenings.
    • Proficiency in reasoning, memory, math, and language skills to perform duties effectively.
    • Moderate noise levels in the workplace.
    • Physical agility for tasks like standing, walking, lifting up to 50 pounds, and operating equipment.
    • Good hand-eye coordination and visual acuity for computer use and equipment operation.
    • Specific vision requirements such as close vision, color vision, and depth perception.
    • Exposure to various pets and substances, requiring caution and adherence to safety protocols.
    Experience, Education, and Training


    • High School Diploma or equivalent preferred.
    • Minimum age of 18 years for tasks involving radiography and exposure to radioactive elements.
    • Minimum one year of relevant experience, preferably in customer service.
    • Medical background is beneficial, with training related to medical terminology.
    We Are an Equal Opportunity Employer


    Banfield Pet Hospital strongly believes in and fosters diversity, creating an inclusive work environment that values the individuality of all team members. Banfield Pet Hospital is committed to providing equal employment opportunities to all qualified applicants without regard to various factors like race, religion, gender, age, or disability status.

    The workplace at Banfield Pet Hospital aligns with federal, state, and local employment laws, ensuring fairness and non-discrimination in all locations.

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