Senior Account Manager - Chicago, United States - ComPsych
Description
About ComPsych:
ComPsych Corporation is the world's trusted leader in mental health and GuidanceResources for life.
Fueled by a commitment to relentless innovation and a comprehensive approach to care, we provide services to more than 139 million individuals across 200 countries, making us the largest provider of mental health services worldwide.
Under our GuidanceResources brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence.
Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.Job Summary:
The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and EAP customers.
This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.
Primary Responsibilities:
Manage the overall customer satisfaction and profitability of many of ComPsych's largest customers, including managed care accounts
Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
Investigate, track and resolve customer and client concerns
Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
Establish and build strong working relationships with ComPsych's business leaders and your team members
Job Qualifications:
BS/BA required; Master's degree preferred
Experience providing strategic account management to large, complex accounts required
Account management experience in insurance, benefits, healthcare or human resources-related services required
Proven track record of successfully selling additional service lines to current customers
Project management, critical thinking skills and strong attention to detail required
Stable work history required
Computer literacy in Microsoft Office Suite required; CRM experience a plus
Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
Benefits and Perks:
Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Competitive pay with annual increases
EEO
ComPsych celebrates diversity and is an equal opportunity employer.
All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws.
ComPsych Corporation maintains a drug free workplace.#J-18808-Ljbffr