Taxpayer Services Specialist III - Frankfort, United States - Kentucky Personnel Cabinet

Description

Advertisement Closes 5/18/2024 (8:00 PM EDT Taxpayer Services Specialist III Pay Grade14 Salary $3, - $5, Monthly Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Finance & Administration Cabinet | Department of Revenue Location 501 High Street
Frankfort, KY 40601 USA Description Are you interested in being part of a team that is dedicated in serving taxpayers and business owners acrossthe Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, thisis your opportunity to work for the Kentucky Department of Revenue.

The Office of Income Taxation has an opening for a Taxpayer Services Specialist III in the Division ofIndividual Income Tax. We are seeking a highly motivated individual to provide expert technical assistance totaxpayers and staff using clear communication skills and provide guidance to taxpayers and theirrepresentative over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Services Specialist III for the Commonwealth of Kentucky, you will provide direct andindependent assistance and case resolutions to taxpayers and other department employees as a subject matterexpert. You will independently examine a variety of state tax returns for compliance with Kentucky tax lawsand regulations. You will also promote voluntary compliance by assisting taxpayers over the phone, inwriting, and in person to explain state tax laws and regulations, reporting requirements, and paymentdeadlines. You will develop training materials and educate department employees. You will serve as a projectleader on special assignments.

Responsibilities include, but are not limited to:

Preparing records and reports detailing the adjustments made to tax returns

Educating and advising taxpayers, personally and over the telephone, of their taxliabilities/responsibilities, filing deadlines, payments obligations as outlined by state tax laws, anddepartment policies and procedures

Researching tax laws, regulations, and policies

Using departmental resources and applications to provide an accurate and in-depth examination oftax returns

Recording notes proficiently and accurately into appropriate agency computer systems afterexamining returns or during telephone conversations

Timely and accurately responding to taxpayer protests of additional tax liabilities or refunddenials

Moving between computer screens to find information quickly to answer taxpayers' questions

Ensuring the safety and confidentiality of taxpayer information, data, and records

Developing training materials and educating employees

Serving as project leader on special assignments or projects

Additional/Supplemental information:

Required to successfully complete a background investigation including an FBI criminal history recordcheck (fingerprint check).

Required to comply with all tax laws

Mostly at a desk using a computer and telephone

We offer opportunities for Flexible work schedules.

Minimum Requirements EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Must have four years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing. One year of the required experience must include providing direct technical assistance to taxpayers.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in tax records examination, tax administration, tax investigation, tax auditing, property appraisal, accounting, business administration, collections or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Incumbents working in this job title primarily perform duties in an office setting. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS