Team Lead - St. Louis, MO

BJC is hiring for a Team Lead Technology. This person will be leading the support of 37 clinical applications. We are looking for previous experience in Application Support. Previous Team Lead experience is highly preferred. Looking for candidates in the St. Louis metro area. · R ...

Job description

BJC is hiring for a Team Lead Technology. This person will be leading the support of 37 clinical applications. We are looking for previous experience in Application Support. Previous Team Lead experience is highly preferred. Looking for candidates in the St. Louis metro area.

Responsibilities:

On-Call Rotation Level 2 for escalations and Lab Bundling.

Oversee team assignments to ensure timely completion

Recognize process improvement for better efficiency

Identify opportunities to be proactive for issue prevention

Possess overall situational awareness

Assist team with major system events or general roadblocks

Assists manager with special projects

Develop/maintain on-call support schedules rotations

Update/manage CMDB and other team documentation ensuring all CI's are maintained in a timely manner

Vendor escalation and engagement (Limited)

Backup for Manager/Analyst responsibilities

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

By ''Caring for Systems that Care for People'', BJC HealthCare Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC HealthCare. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implementation and support as well as strategic IT planning and analysis to BJC's Hospitals and Health Service Organizations.

Preferred Qualifications

Role Purpose

Under general direction, instructs, directs, and reviews the work of the team in accordance with project demands. Serves as the operational point of contact for the team and manages escalation of issues as needed. Supports the management of the timeline through break out plans.Epic or applicable certifications will be required within 6 months of hire.

Responsibilities

• Determines and delegates objectives and task responsibilities to individuals or teams — as appropriate. Sets the quality, performance and capability targets in line with organizational goals. Monitors performance and working relationships and provides effective feedback to address individual issues. Encourages individual development of skills and capabilities in line with team and personal goals. Facilitates the development of individuals by adjusting workload, targets, and team capacity.
• Ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.
• Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses metrics and reports on the performance of the incident management process.
• Leads the development of workforce plans to ensure the availability of appropriately skilled resources to meet organizational objectives and commitments.
• Ensures that all requests for support are dealt with according to set standards and procedures. Drafts and maintains procedures and documentation for applications support.Manages application enhancements to improve business performance.
• May be part of an after-hours on-call rotation.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 5-10 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Bachelor's Degree

Experience

• 10+ years

Supervisor Experience

• < 2 years

Licenses & Certifications

• Cert/Lic in Area of Expertise

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer