Support Specialist - Phoenix, United States - WebPT
Description
** Support Specialist - Temp**
**Job Category****:** Support **Requisition Number****:** SUPPO02736 Showing 1 location **Job Details**
**Description**
As a WebPT TEMP Support Representative, youll work your magic center stage and behind the scenes to assist our Members as well as our Operations department. At WebPT, we hire the most talented people for our teams, and then give them the freedom to do their jobs. Here, we work hard, but we have lots of fun doing it. So, if you like a cool, collaborative, and challenging work environment, youll fit right in.
**Responsibilities**
Facilitate outbound phone calls to an established list of members for a clearinghouse enrollment project
Instruct members on Availity enrollment for Medicare payers
Manage caseload for enrollment project
Answer inbound calls and emails pertaining to enrollment questions
Monitor and track all support cases within WebPTs help desk and customer relationship. management (CRM) systems.
Adhere to all confidentiality and compliance regulations, including HIPAA.
Complete data entry tasks.
Support the WebPT leadership team by completing project based work.
Reliable and punctual in reporting for work and taking designated breaks.
**Abilities and Knowledge**
Remain focused and cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances.
Have a great quick change act, which in this role means smoothly navigating multiple web applications.
Juggle technical and administrative tasks with a sense of urgency, without sacrificing accuracy.
Strong customer service skills. Were looking for someone with a knack for listening who can identify problems and develop clear solutions.
Refrain from taking things personally. This job requires a thick skin and the ability to handle challenging conversations with Members with patience and respect.
**Education and Experience**
*Required:*
GED or high school diploma
One year of customer service experience
*Preferred:*
Experience with Medical billing or EDI and ERA enrollments
Experience using Excel and Salesforce (or their equivalents)
General understanding of HIPAA requirements
**Attendance and Punctuality**
Being punctual, reliable and consistent is key to WebPTs success. To function at a high level, you are expected to be reliable and punctual for work and take designated breaks as set by your leader.
**Working Conditions**
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate.
**Work Environment**
Remote positions require a HIPAA compliant environment. Your work environment must be accessible to a consistent and adequate internet connection per WebPT guidelines. A controlled and dedicated work space will be necessary to be successful.
**Physical Requirements**
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**EEO Statement**
WebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
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