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    Front Desk Associate - Cleveland, United States - Stark Enterprises

    Stark Enterprises
    Stark Enterprises Cleveland, United States

    2 weeks ago

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    Description

    Front Desk Administrator at Comet Management, LLC

    The Front Desk Administrator plays a vital role as the face of the community, embodying our commitment to outstanding customer service. Each day presents an opportunity to provide top-notch service, nurturing a strong sense of community among residents and visitors.

    Responsibilities:

    • Serve as the initial point of contact, warmly greeting potential residents, guests, and visitors.
    • Communicate professionally with residents, placing their needs as the top priority.
    • Foster positive relationships with residents and prospective tenants, promoting exceptional customer service to enhance resident retention rates.
    • Manage lobby traffic flow efficiently, ensuring all situations are handled promptly and cordially.
    • Assist residents by communicating concerns to the appropriate team member.
    • Process maintenance requests promptly, ensuring satisfactory resolution.
    • Guide parcel carriers to adhere to property delivery guidelines.
    • Enhance resident experience through outstanding customer service.
    • Provide community news updates to residents.
    • Maintain vendor access permissions and key logs.
    • Handle resident issues effectively.
    • Offer information on community amenities and local area to interested parties.
    • Answer leasing inquiries and schedule appointments with potential residents.
    • Participate in organizing resident events.
    • Maintain cleanliness of lobby and main corridors.
    • Adhere to company policies, Fair Housing laws, and other regulations.
    • Follow directives from General Manager and other superiors.

    Qualifications:

    • High school diploma or equivalent required.
    • Minimum one year of relevant experience in customer service, preferably in property management or hospitality.
    • Strong communication, interpersonal, and organizational skills.
    • Proficient in MS Office and Outlook, with general computer literacy.
    • Ability to adapt to new software applications.
    • Flexible availability, including occasional weekends and evenings.

    Applicants must be eligible to work in the U.S. without visa sponsorship. Paymax Services, Inc. (Central Paymaster for Comet Management, LLC) is an equal opportunity employer, valuing diversity and inclusivity.

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