Technical Support Specialist - Houston, United States - HungerRush

Description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions.

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.

The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business.

Learn more at


Position Summary:
Provide technical support for HungerRush Point of Sale to ensure the stable operation of customer hardware and software products.

This includes troubleshooting, configuring, maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC hardware, software, and communication links.

This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington.

Access to an office space is available in Overland Park, KS and Houston, TX.


Essential Responsibilities and Duties:
This is a remote work position that will require a quiet workspace and a reliable high speed internet connection:
Provide first class Technical Support over the phone
Identify, analyze, and correct technical and software issues
Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
Ensure customers' issues are dealt with in a timely fashion
Ensure that customer satisfaction is maintained
Maintain an available status to provide quick response times for customers' calls
Work closely with other departments to provide prompt resolutions to customer issues
Promote continuous improvement

Qualifications :

Education:
Minimum – High school diploma (or Equivalent)
Preferred – Associates Degree (or higher)

Experience:

1-3 years of experience in computer technology

Technical certifications (examples:
Net+, CompTIA A+ or an AAS degree or equivalent)
Minimum 1 year of technical help desk or call center environment experience preferred
Previous experience working in the hospitality industry preferred
Familiarity with POS equipment preferred
Bilingual Speaker (preferable)

What You Need For This Position:
Be flexible with working schedules, including nights and weekends
Possess strong verbal and written communication skills in the English language
Communicate effectively in the English language
Have strong interpersonal skills, problem solving skills and negotiating skills
Think analytically
Work in a fast-paced environment
Be organized and have strong time management skills
Be able to technically troubleshoot and reverse engineer

Windows
Networking
SQL Server (preferred)

Your Home Office Environment Must Have (minimum):

Access to reliable hardwired internet speeds of at least 30mbps download
Windows 10 Operating System
Working WebCam
8GB of RAM
Wired/ USB headset with microphone

Pay Rate:
$17.00 per hour (This is a remote position)

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future.

At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer:
This Job Description indicates the general nature and level of work expected of the incumbent(s).

It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.

Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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