Implementation Project Manager - Seattle, United States - Qumulo

Description

About The CompanyQumulo is the leader in Hybrid Cloud File Storage, providing real-time visibility, scale and control of your data across on-prem and cloud. Qumulo's real-time analytics enable customers to understand their storage at a granular level, detect bottlenecks and accelerate performance. Built to scale across data center and cloud, Qumulo enables programmatic configuration and management of usage, capacity and performance. Qumulo's innovative approach continuously delights customers with new capabilities, 100% usable capacity and direct access to experts. See storage made simple at About The PositionDeploy the Qumulo solution in our customer's environments that allow customers to Scale Anywhere with Qumulo.We are looking for an experienced Implementation Manager to manage customer deployment projects of the Qumulo solution. In this role you need to have an extraordinary attention to detail, ability to manage multiple projects and workstreams, and experience in process improvement and risk mitigation. You will partner closely with customers, Sales, Customer Success Managers, Professional Services consultants, and external Partners. Excellent communication skills and fostering strong relationships is a foundation to any successful deployment launch. Additionally, the Implementation Project Manager will work closely with the Customer Success team and our external Partners to address any ongoing requests and maintain successful relationships.Responsibilities

• Directly manages multiple ongoing implementations simultaneously, ensuring that all milestones, deliverables, and launch timelines are met
• Ensures the scope of implementation is fulfilled on time and within accuracy standards
• Communicate and consistently follow up with the customer frequently to obtain all necessary information and documents.
• Interacts with internal Qumulo teams and external partners to obtain data
• Works closely with other teams at Qumulo to ensure the implementation is completed in a timely manner
• Strives to eliminate obstacles in a customer's path to success by thinking critically and creatively
• Monitors task progress and ensures deliverables meet stated deadlines
• Maintains comprehensive documentation of project progress, outcomes, key learnings and provides regular status reports to stakeholders
• Analyzes complex workflows and procedures to implement creative solutions to solve blockers
• Proactively identifies opportunities to optimize implementation process, tools, and workflows, as well as identifies blockers and risks
• Facilitates implementation meetings using encouraging productive dialogue and promotes a positive team-oriented environment to achieve established outcomes

Qualifications

• 3+ years of experience managing multiple concurrent deployments with cross-functional teams. PMP or equivalent a plus.
• Excellent communications skills, both verbal and written, including judgment for when and how to communicate risks and issues. Ability to facilitate meetings with all levels within the organization.
• Ability to identify requirements, allocate resources, and develop practices and procedures for improvement
• Strong initiative to complete work both independently and as an influential part of a project team to resolve issues and enable solutions. Desire to find creative solutions when problem-solving.
• Persuasive, encouraging and motivating demeanor, capable of building rapport and eliciting cooperation from a wide variety of sources, including upper management, customers, and other departments
• Flexibility and appreciation for the fast-moving pace of a start-up environment. Ability to learn intense technical and data storage knowledge.
• Demonstrated proficiency in Confluence, Jira, Google Workspace (GMail Calendar, Docs, Sheets, Slides)
• Proven track record on the ability to ruthlessly prioritize
• Customer-facing experience, preferably in the hardware space

Key BenefitsThe annual pay range for the role is USD $70,000 - $95,000. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. U.S. based employees have access to healthcare benefits, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, and paid holidays, among others.

• Excellent healthcare coverage
• Parental leave
• 401K investment plan
• Unlimited paid time off, strongly encouraged to take at least 3 weeks per year

Other DetailsQumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

• Employment is contingent upon successful completion of background screening

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