Suites & Banquet Manager - Bemidji - ASM Global

Description

Job Summary

This position oversees all aspects of suites and catering events, working closely with facility Event Managers to attract new clients and maintain existing relationships. The role involves creating and confirming final food & beverage invoices, following up with prospective clientele, and ensuring client satisfaction. The successful candidate will have excellent customer service skills, attention to detail, and the ability to communicate effectively with varied groups and individuals.

Key Responsibilities

* Responsible for all aspects of suites and catering events
* Work closely with facility Event Managers to bring in new clients and maintain existing customer base
* Create and confirm final food & beverage invoice 72 hours in advance for each event and present to Food & Beverage Manager immediately following event
* Follow-up with any prospective clientele through phone calls and written communication
* Ensure that client submits guarantee prior to event based on guidelines of proposal
* Work closely with Executive Chef to ensure the clientele is getting the most for their money while maintaining TSC profit margins
* Produce weekly food & beverage schedule of events and submit to necessary individuals
* Monitor customer service at all times and follows through with customer complaints
* Oversee the set-up of all catering events
* Work with other departments within Food and Beverage as needed to provide quality service in all areas of the business

Supervisory Responsibilities

The role includes supervising F& B Suites and Catering supervisors and staff, carrying out responsibilities in accordance with TSC's policies and applicable laws. This involves scheduling, training, rewarding, assigning, and directing work, addressing complaints and resolving issues in a timely manner.

Requirements

To perform this job successfully, the individual must have two+ years of management experience in a banquet/Catering facility, serving meals for large events. Previous experience in food and beverage or similar environment is preferred. The ideal candidate will have demonstrated knowledge of the food service industry, excellent customer service skills, and the ability to communicate effectively with varied groups and individuals.

Preferred Qualifications

* ServSafe Food certification
* ServSafe Alcohol certification
* ServSafe Allergens certification

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Standing, walking, stooping, and lifting up to 25lbs on a regular basis and for long periods of time may be required.