Weekends Front Desk - Monterey, CA, United States - Monterey Bay Aquarium

Description

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity.

We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

Under moderate supervision, provide exceptional hospitality through guest interactions in several pre and post visit communication channels. Assist Aquarium guests over the phone and online with reservations, transactions and visit planning. Provide in person service by staffing reception and select floor stations as needed. Bilingual positions only require the ability to write/speak fluently in Spanish.
Provide customer service phone support, while upholding the highest standards of hospitality.

Offer information about the Aquarium and local area
Update and create member and guest accounts
Assist members with reservations, purchases, renewals and account troubleshooting
Education, visit planning, order assistance, visitor feedback, animals and exhibits), working from established service level agreements.
Provide additional operational floor support as needed.
Provide suggestions to enhance guests' overall visit (e.g. relevant programs or membership, parking information, accessibility resources, local attractions).
Collect data on interactions to inform training materials and updates to the website and/or general phone recording. Suggest enhancements or changes to processes and procedures to increase team performance and guest experience.

For Bilingual positions:

As needed, assist with written and verbal English-to-Spanish translations of Guest Experience materials, including but not limited to intradepartmental communications and training documents and procedures.

Associate degree or equivalent combination of education, training and experience
Ability to work within the Aquarium Brand and Identity Guidelines
Proficiency in PC environment and strong working knowledge of MS Office suite
Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)
Available to work both weekdays and weekends, as well as holidays

Bilingual Positions Only:
Ability to converse and write fluently in Spanish
Typical office equipment


Hourly Compensation Range:
$23 USD per hour.