- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching, training, and recognition
-
Full Time
1 week ago
Lowe's Muskegon, United States Full time**What You Will Do**: · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection Agent (APA) this means: · - Coaching and training Store Associates and Leaders on ...
-
Cnc machinist mill and lathe
1 week ago
Randstad Grand Haven, United StatesRandstad Staffing is hiring for CNC Mill and Lathe Operators and Setup Machinists in Grand Haven, MI. If you have prior experience in this field, Randstad invites you to apply today 1st shift = Monday-Friday / 7am-3pm 2nd shift = Monday-Friday / 3pm-11pm 3rd shift = Sunday-Thursd ...
-
Cnc machinist mill and lathe
1 week ago
Randstad Grand Haven, United StatesRandstad Staffing is hiring for CNC Mill and Lathe Operators and Setup Machinists in Grand Haven, MI. If you have prior experience in this field, Randstad invites you to apply today 1st shift = Monday-Friday / 7am-3pm 2nd shift = Monday-Friday / 3pm-11pm 3rd shift = Sunday-Thursd ...
-
Supervisor, Quality Optimization
2 weeks ago
Western & Southern Life Fremont, United StatesOverview: · Manage team of associates responsible for providing coaching, feedback and guidance via new hire onboarding and call escalations in supporting contact center agents via digital and telephony platforms. This position is directly responsible for proactively leveraging ...
-
Senior Director
1 week ago
Freshworks Emory, United StatesCompany Description · About Freshworks · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Mo ...
-
Infrastructure Engineer
3 weeks ago
Assurity Trusted Solutions Emory, United StatesAbout Assurity Trusted Solutions · Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We seek to be the Source ...
-
Corporate Governance
3 weeks ago
Steelcase Coopersville, MI, United StatesCorporate Governance & Securities Compliance Specialist/Paralegal · to manage a variety of processes relating to our public company reporting and compliance with stock exchange requirements. You'll support all aspects of our securities and corporate governance functions, work co ...
-
Plant Manager
1 week ago
Trivium Packaging Conklin, United StatesTrivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood ...
Geek Squad Senior Agent - Muskegon, United States - Best Buy
Description
Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services.They are responsible for training and coaching agents to repair and service in accordance with Geek Squad's high standards and Best Buy's Customer promise.
The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services.
They inspire a world class Client experience and provide motivation that enables exceptional business results.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Location Number Muskegon MI Store
Address 5425 Harvey St$ $22.50/hr
Pay Range $ $22.50/hr
