Senior Associate, Product Management, Card Fraud - McLean, United States - Capital One

    Capital One
    Capital One McLean, United States

    6 days ago

    Capital One background
    Full time
    Description
    West Creek , United States of America, Richmond, VirginiaSenior Associate, Product Management, Card Fraud

    Customers contact Capital One millions of times annually for help with resolving a problem with a transaction on their account. These problems range from a transaction they did not make (fraud) to problems with the merchant (items not delivered, refunds not issued, etc.). The Fraud and Disputes Product team is at the heart of helping achieve resolution for these moments that matter to customers.

    We are looking for a Product Owner who is excited about driving transformation for Capital One – both on the business and technology side. We are bringing automation and machine learning to a traditionally highly manual operation, and we know we are only at the beginning of our journey.

    Our POs will help in designing technical back-end solutions that enable fast changes in rules, orchestration and fulfillment to deliver critical business processes through technology (rather than humans) – all in a way that complies with regulatory and network guidelines, delivers significant cost savings, and delights our agents and customers.

    This role offers a unique opportunity to gain a wide range of learning and exposure by partnering with other Product leaders, tech, business segments and operations to drive meaningful, transformational results.

    In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in four key areas:

  • Human Centered You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
  • Business Focused Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
  • Technology Driven You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
  • Transformational Leadership By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internalstakeholders and partner teams You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert

    • We want you if you are:

  • Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
  • Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you
  • Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work
  • Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
  • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
  • Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

    • Basic Qualifications:

  • Bachelor's degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

    • Preferred Qualifications:

  • Bachelor's degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products
  • 1+ years of experience working on core product platforms powering digital experiences
  • 1+ years working with cross functional teams as a product owner in an agile development process

    • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

    New York City (Hybrid On-Site): $114,700 - $130,900 for Sr. Associate, Product Management