- Responsible for the generation of recommended spare parts lists for Commercial and Projects groups.
- Responds to the needs of customers with a phone call by collecting necessary information, determining the appropriate solution, developing a plan of action, and implementing and overseeing the plan to resolve the customer's issue.
- Provide technical solutions and expertise to customers, Global Service team members, and Sales.
- Handle situations that may require extensive research according to the customer's need.
- Live and work inside the Service Delivery Process.
- Prepare quotes and proposals for Haarslev equipment and spare parts.
- Receive and maintain data pertaining to customer install base.
- Communicate necessary updates to Haarslev parts manuals and drawings.
- Develop Standard Operating Procedures and Preventative Maintenance Schedules.
- Play an active role in developing documentation and drawings for new and existing products.
- Assist in transition of documentation from old database systems to current systems.
- Design, basic engineering, and estimating of aftermarket retrofit/upgrade kits.
- Understand/read CAD drawings/ manuals/ machine breakdowns
- A bachelor's degree is preferred or equivalent job experience.
- Knowledge or experience in the field of rendering or food processing, OEM is preferred.
- Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities at once.
- Proficient with Microsoft Office, Sage 100 experience is a plus.
- Strong written and verbal communication skills.
- Attention to detail, excellent organizational skills, and accuracy is a must have; strong analytical mindset, problem solving skills, technical aptitude, and the ability to work effectively in a team environment.
- Must be adaptable and able to effectively handle ever-changing conditions.
- Be willing to be on call after hours as needed.
- Ability to be self-sufficient in the role and have a strong desire for advancement within the organization.
- An exceptional pathway for professional and personal growth and development
- Considerable influence on developing your own role, because this is a new position
- Being a part of a skilled, international team working towards a better tomorrow
- An open, supportive company culture
- A healthy work/life balance: we value our employees being able to carve out time for family, friends and activities that help them thrive. If your particular job permits such an arrangement, you can also work from home as and when needed.
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Technical Support Coordinator - Lenexa, United States - Haarslev
Description
Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Technical Support Coordinator.
The job
The Technical Support Coordinator (TSC) is an essential part of the Global Service Department and is responsible for supporting the service organization through timely, accurate and detailed quoting, and proposal generation. Technically knowledgeable about Haarslev equipment and spare parts in order to support the customer's needs as well as the needs of the organization. Ability to use system's software to troubleshoot equipment, generate technical and spare parts solutions, maintain customer install base, and data input and maintenance.
You will report to the Customer Service Manager and be a part of the Global Service team in North America.
Tasks and responsibilities
We're on the lookout for a Technical Support Coordinator who:
If you think this sounds like a good match, and you're interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail - you must use the online form to submit your application.
Haarslev encourages anyone interested and suitably qualified to apply for this position.
The recruitment process
The application process consists of a short call with HR, followed by an interview with the hiring manager, a case study and a final interview with the Director of North American Aftersales.
Department Global Services Locations Lenexa, North America
