Manager, Customer Engagement and Experience Quality Assurance - Los Angeles, CA

Only for registered members Los Angeles, CA , United States

1 month ago

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Job summary

The Manager of Customer Engagement and Experience Quality Assurance (QA) oversees quality oversight service excellence member experience improvement activities within customer experience operations. Ensures cross-functional teams deliver accurate high-quality culturally competent support to members.

  • Leads QA reviews conducts experience analytics guides service improvement initiatives

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