- Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
- The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
- Lead the team throughout the design, development, launch, and support of solutions.
- Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
- Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
- Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
- Architect and document solution design of Salesforce solutions.
- Transition solution designs to development resources responsible for building the solutions.
- Provide industry leading technical expertise with Salesforce.
- Help to resolve, mitigate technical/architecture issues, and risks as they arise.
- Develops detailed configuration specifications documentation for ready use by the technical team
- Manages customer communications, conflicts, and negotiations related to overall architecture design.
- Develop Proof of Concept for specific architecture/integration concepts.
- Guides customer through solution deployment.
- Team player with excellent verbal & written communication, interpersonal and presentation skills.
- Proven experience with the Configuration/Administration of Salesforce Service Cloud.
- Creating Technical requirements as an input to Salesforce solution design.
- Provide guidance to clients on leading IT and Salesforce practices.
- Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
- Capable of executing independent POCs to be transitioned to the scrum team for development.
- Associate with Certification(s) and Architecture experience responsible for the following effort
- Plan and monitor technical consideration activities of the project.
- Perform health check for each org and assess orgs.
- Perform analysis of org configuration, customizations, and security.
- Prepare Salesforce Config workbook detailing customizations and configurations or org.
- Support the Project Manager in defining overall solution and strategy and document.
Salesforce Technical Architect - Buckley, United States - Tata Consultancy Services
