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    patient services coordinator iii - Boston, MA , USA, United States - Partners Healthcare System

    Partners Healthcare System
    Partners Healthcare System Boston, MA , USA, United States

    5 days ago

    Default job background
    Description

    GENERAL SUMMARY:


    Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.


    • Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers)
    • Coordinates and maintains providers' master clinical schedules
    • Submits referrals for specialty appointment requests
    • Obtains intake information from patient and referring physician's offices.
    • Schedules Radiology tests
    • Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
    • Works with Infusion Unit to coordinate chemotherapy treatments for patients
    • Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
    • Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
    • Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
    • Performs other duties as assigned


    This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.


    QUALIFICATIONS:

    • High School Diploma required; Bachelors preferred
    • Strong customer service skills
    • Ability to multi-task in fast-paced, high volume environment

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