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    Field Support Engineer - Baton Rouge, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Baton Rouge, United States

    2 weeks ago

    Tata Consultancy Services background
    Description

    Technical Skills

    Strong knowledge of desktop/laptop hardware

    Good knowledge of Win 10, Win 11 & MS Office

    Knowledge of Mac OS is preferred

    Understanding of daily operations and delivery processes

    Application / software installation and trouble shooting

    Knowledge / exposure on ticketing tools (Service Now)

    Windows system administration

    Strong Troubleshooting Skills

    Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.

    Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.

    Understanding of active directory, networking

    Hardware, operating system & software knowledge

    Roles & Responsibilities


    • Provides second-line investigation and diagnosis.


    • Resolves and closes incidents/service requests as per the procedures & allocated timelines


    • Logs relevant incident/service request details as per process in ITSM tool.


    • Communicates with client regarding incident progress


    • Ensures tickets are updated at all times until issues are resolved


    • Complies with Quality Health Safety Environment (QHSE) and IT policies


    • Liaises with clients, IT support groups and 3rd party providers when necessary


    • Performs staging of PCs


    • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).


    • Conducts hardware and software maintenance and support


    • Troubleshoots and resolves PC incidents and/or VIP requests
    • Assists with Site Security Officer (SSO) on IT security issues and virus elimination
    • Creates/maintain documentation for scope of work


    • Special events coverage, meeting room & VCON & voice devices support


    • Centralized hardware and Spare part stocking and local site inventory management and asset management

    About the client – A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies. Join us in serving this influential partner, where your talents shine. We're looking for passionate individuals to contribute to their mission.

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