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    Lead Supervisor I - Topeka, United States - Kansas Action for Children

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    at Coach in Overland Park, Kansas, United States
    Job Description

    Lead Supervisor Job Description
    The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to
    directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

    Sample of tasks required of role:

    SALES:
    Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
    Endorses, models and develops team to deliver Coach's Selling and Service expectations
    Enforces sales strategies, initiatives and growth across all categories
    Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
    Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

    Productivity Management:
    holds sales team accountable for personal sales
    Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
    Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
    Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
    Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
    Sensitive to customer and team needs and tailors approach by reading cues
    Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
    Develops both self and individual product knowledge skills and remains aware of current collections
    Understands the positive sales impact staffing has on the business and recruits accordingly
    Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
    Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
    Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

    OPERATIONS:
    Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
    Demonstrates strong business acumen
    Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
    Maintains interior and exterior upkeep of the building with partnership from the corporate office
    Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
    Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
    Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
    Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
    Ensures all daily tasks are completed without negatively impacting service of Coach standards

    Competencies required:

    Drive for Results:
    Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

    Customer Focus:
    Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for... For full info follow application link.
    Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.

    All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.

    These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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